Intake Specialist for Home Care

About Us

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families.

Job Summary

The Intake Specialist is responsible for handling initial intake information for patients requesting home care services. Bilingual English-Spanish / English-Creole preferred.

Key Responsibilities

• Receives and processes referrals received via various modalities - Marketers, Call-ins, web leads, community walk-ins, etc.
• Answers phones and gathers all required information to work towards admissions for referrals under MLTCs, MCOs, Private Pay and any other Medicaid centered approvals.
• Inputs data and maintains notes and pertinent information in the referral management system.
• Maintain accurate and organized records of all intake activities and documentation
• Verifies insurances and long-term insurance benefits.
• Basic evaluation of clients' needs to determine eligibility for home care services.
• Communicates with patients and their families throughout the life of a referral through to the start of cares.
• Communicates with contract agencies regarding the status of services and to obtain the authorization for those services.
• Advises clinical team, case acceptance and coordination teams of upcoming enrollments to ensure appropriate staffing.
• Monitors all emails and responds in a timely manner.
• Monitors and follows up on all referral under their workflow in the referral management system on a daily basis.
• Reviews all authorizations received to ensure accuracy for proper entering by the authorization team.
• Communicates clearly, following company guidelines, with other departments to ensure a smooth transition of enrollments for consumers.
• Admits all cases upon completion of Start of Cares (SOCs) in the referral management system.
• Stay updated on LHCSA regulations, Medicaid/Medicare guidelines, and insurance requirement.
• Performs other duties as assigned.

Skills and Abilities

• Exceptional customer service and professional demeanor.
• Excellent communication skills including active listening.
• Ability to act with integrity, professionalism and confidentiality.
• Proficient with Microsoft Office Suite and other related software.
• Solid problem-solving skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks; excellent time management skills.
• Able to multitask efficiently and effectively.

Qualifications

• At least 18 years of age.
• Minimum of High School Diploma or a General Education Development certificate (GED).
• Experience with HHAeXchange a plus.
• Prior experience in Home Health Care a plus.
• Basic understanding of Medicaid, Medicare and long-term care insurance.
• Knowledge of EPACES, BOLT, HHAeXchange preferred.

Working Conditions

• This position operates in an office environment.
• Able to perceive and follow written instructions and document information accurately.
• Able to perceive, convey, relay and clearly exchange and communicate information.
• Able to document information on software portal.
• Able to verify accuracy of written materials, documents, log in and clearly communicate information.
• Must be able to lift and stoop effectively so as to be able to perform the above-listed responsibilities.
• Must be able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.

Pay

$25.00-$26.00 per hour

Schedule

Full-time