Intake Registration Specialist - Family Connects - Emergency Relief

Job Summary

This role provides administrative and clinical support to patients and the multidisciplinary team within and outside Home Health Services. The Intake Registration Specialist assists with care coordination and is focused on utilizing a team-based approach to improve outcomes for all patients.

Essential Functions

• Collaborates with all healthcare team members and key stakeholders to coordinate patients appropriate for home health services.
• Collects all required clinical data for intake process. (Face to face, confirmation of willingness to sign off on OASIS/485, clarification of orders)
• Handles incoming referral requests to include walk-ins, faxes and telephone calls/messages.
• Fulfills the Intake process for transitioning from varying referral sources to home health for start of care (SOC) or resumption of care (ROC) including necessary paperwork, demographics, physician orders, patient health history, payer information criteria is met prior to admission.
• Ensures complete and accurate registration including patient demographics and current insurance information.
• Provides Patient Rights and Responsibilities to patient and/or POA. Documents communication in electronic health record.
• Ensures a seamless transition for patients from skilled nursing facilities to the provision of skilled nursing rehab and aid services in their homes.
• Creates patient chart in electronic health record. Checks each chart for completed documents using SOC/discharge checklist.
• Conducts welcome visit/call and communicates to patients/family members to verify demographics, POA, PCP, etc.
• Communicates with all internal and external customers regarding intake, home care services, and billing. All other duties as assigned.

Required Knowledge, Skills And Abilities

• Ability to prioritize tasks, organize workload, multitask, display exceptional follow-up skills, attention to detail, work with frequent distractions, and minimal direction to meet daily and weekly deadlines.
• Well-spoken, friendly, compassionate, professional, courteous, and patient and family-centered service focused.
• Requires excellent communication skills (including verbal, written and human relations); exercise professional telephone etiquette; and have the ability to clearly communicate information and ideas, as well as the ability to work professionally with a diverse population.
• Ability to handle a physically and emotionally demanding environment.
• Adeptness to keep patient and associate information confidential; maintain HIPAA compliance.
• Strong decision-making, critical thinking and problem-solving aptitude.

Minimum Education, Training, And Experience

• Medical Office or Healthcare Administrative experience preferred.
• Must possess some familiarity with medical terminology, medications, medical and surgical procedures.
• Exposure to/knowledge of Medicare, Medicaid, Commercial Insurance, accreditation, CPT codes, ICD-10 coding, and Conditions of Participation (CoPs).
• Must understand and be familiar with State of Maryland medical insurance carriers, both commercial and state governed, and possess an understanding of medical insurance policies and procedural/clinical based guidelines.
• Must possess exceptional organizational skills to prioritize and manage multiple tasks; have analytical and strong problem-solving skills; with pleasant disposition and tolerance for a high level of activity.
• Must be able to work with limited supervision and perform effectively and efficiently with a high volume of task assignments and multiple interruptions.

Patient Contact

If applicable, must demonstrate and maintain current knowledge and skills in providing appropriate contact for patients in the following age groups: Adult (18 years thru 65 years), Geriatric (66+ years).

Physical Requirements

• Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes).
• While work is mostly done sitting, a certain amount of walking or standing is often necessary.
• Ergonomic Risk Factors: Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved. Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions

• Bloodborne Pathogens Exposure Risk: Category C – NO exposure to blood or body fluids.

Frederick Health Offers

• Comprehensive and affordable benefits package including Health, Dental and Vision insurance, Life insurance, Short-Term Income Replacement and Long-Term Disability, Paid Time Off, 403B retirement plan with employer match, Financial Planning sessions, Educational Assistance program, and Employee Assistance Program.
• Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable.
• Non-Exempt positions may have shift differential and/or Overtime paid, if applicable. Hourly range: $18.09 - $24.24.