Client Registration/Intake Specialist

About the role

The Client Registration/Intake Specialist position at Harbor is based in Toledo. This role is responsible for a welcoming and thorough client registration process.

Responsibilities

• Reviews and updates client accounts timely to ensure accurate demographic and account information, including insurance information, and fee agreements.
• Proactively and collaboratively works with other departments to ensure a thorough and accurate client registration process.
• Receives incoming questions from clients, payers, and/or other departments regarding client accounts; initiates data submission for any additional information needed, and interprets information back to the client, payer and/or clinician.
• Reviews, monitors, updates, and prepares Client Record to ensure required Intake/Registration forms and data are completed and updated, as necessary.
• Captures client’s application and subsequent verification process for public assistance funding sources. Updates client records accordingly (internal and external systems) and monitors assigned client records to ensure adequate coverage for services.
• Promotes client usage for Patient Portal and educates on the benefits it can offer. Monitors assigned clients to ensure services are scheduled appropriately based on insurance coverage.
• Verifies insurance for any new clients or new card being scanned before the time of their appointment.
• Maintains awareness of trends and developments related to essential job competencies and demonstrates continued growth.

Requirements

• A high school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Demonstrated knowledge and understanding of health/behavioral health billing procedures and eligibilities for third-party providers preferred.
• Prior experience strongly preferred in customer service and behavioral health setting.
• Strong attention to detail and effective communication skills with various individuals.
• Competent computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.
• Able to establish daily work priorities and work independently and efficiently to meet deadlines.
• Honest, dependable, self-disciplined, organized, and able to work well as a team member.

Qualifications

• Must be able to establish daily work priorities and work independently and efficiently to meet deadlines.
• Must be honest, dependable, self-disciplined, organized, and able to work well as a team member.

Skills

• Strong attention to detail.
• Effective communication skills with various individuals.
• Computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.

Benefits

• Medical, dental, and vision coverage.
• Retirement plan with company match.
• Generous paid time off, sick time, and paid holidays.
• Tuition and professional license reimbursement programs.
• Clinical supervision hours offered.
• Ability to make a difference in your community!

Pay

Pay starts at $16.08 and ranges up based on experience.

Schedule

Position is full-time, 40 hours per week.