Intake & Outreach Coordinator - Employment Services

Job Summary

The Intake and Outreach Specialist assists human service programs in meeting the needs of persons seeking assistance in the Employment Services Program. Conducts initial assessment functions, screening for eligibility and making appropriate referrals for callers and walk-ins. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the assigned program. Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders.

Essential Duties and Responsibilities

• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting program staff throughout the enrollment process.
• Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs.
• Maintains and updates a database of active community supports for the purpose of linking low-income and/or homeless veteran households with available community resources.
• Acts as a community liaison for Volunteers of America, maintaining a caseload of community partner contacts and cultivating relationships with these contacts via phone calls, emails, meetings, site visits, and presentations throughout the year.
• Connects HVRP with new community partners for the purpose of offering supportive services to veteran households
• Conducts street outreach to inform eligible clients of services provided and conducts off-site screening with clients when needed
• Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and/or potential SSVF program participants.
• Attends community events and meetings as a representative of Volunteers of America.
• Provides administrative and programmatic support services for client service teams.
• Documents all outreach and eligibility screening activities through paper and electronic logs.
• Collections pertinent statistics and prepares reports as required by the supervisor and according to funding source guidelines.

Benefits

• Vacation Time
• Separate Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Volunteer/Wellness Day
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurance
• Life Insurance
• Accident Insurance
• Employee Assistance/Work-Life Balance Program
• Employee Discount Program
• LifeLock with Norton
• Public Service Loan Forgiveness

Position Type/Hours

M-F 8 AM -5 PM

Position Salary Range:

$20.00-$22.00/hr