Outreach Intake Coordinator

Position Summary

The Coordinator will work closely with the referring partners, make weekly visits to Rikers Island and collaborate with all Justice Works Subcontractors. The Coordinator will manage all referrals and intake tasks as they relate to the Justice Works program.

Competencies/ Skills

• Exceptional Communication Skills
• Attention to Detail
• Technical Proficiency
• Problem-Solving Skills
• Remote workforce integrity
• Time Management

Duties/Responsibilities

• Review and screen all Justice Works referrals to ensure they meet the eligibility requirements of the MOCJ contract and subcontractor program requirements
• In partnership with the Justice Works Senior Program Director responsible for assessing the needs of the referred resident and submitting appropriate referral to subcontractors to ensure community partners meet the needs of the clients.
• Responsible for updating the Justice Works occupancy report and admission and discharge log. Tracking the availability of beds among the Justice Works consortium.
• Maintain ongoing contact with ATI, public defenders, and other community agencies concerning referrals for potential residents, and participate in regular Referring Partner meetings with providers as scheduled.
• Manage pending referral wait list.
• Participate in individual supervisory sessions and case reviews with the Senior Program Director and other staff as required.
• Attend agency-wide meetings, and staff training.
• Performs other duties as assigned by the senior leadership team.

Required Skills/Abilities

• Outreach and intake work experience, preferably working with women experiencing homelessness histories, behavioral health needs, and justice impact history.
• Meaningful understanding and commitment to housing first, harm reduction, and trauma-informed care.
• Excellent communication, presentation and coordination skills, with demonstrated ability to coordinate outreach intake referral process, resolve related problems and overcome barriers to successful completion of Justice Works contractual goals.
• Knowledge of and the ability to adhere to professional code of ethics and conduct.
• Confident level of self-awareness and ability to give and receive feedback well.
• Certified in Microsoft Office and client database management systems.

Education and Experience

• Associate degree required, Bachelor’s degree preferred
• High School Diploma with 5 plus years of related intake experience
• 3- 5 years experience in social services and/or nonprofit services with particular value placed on New York City - based experience.

Additional Schedule Details

Work schedule, Monday-Friday 8 AM-4PM . Weekly visits to Rikers Island

Benefits

• Medical, Dental, Vision, Flexible Spending Account, Commuter Benefits
• 403B Matching
• Supplemental Insurance at your discretion
• Access to discounted entertainment benefits