Intake/Outreach Coordinator

About the Role

Under the supervision of the Program Manager, this position provides support with community outreach coordination to ensure promotion of services and program success, as well as conducting full eligibility screenings for potential program participants and their family members.

Responsibilities

• Conduct outreach and networking activities in the community, including helping plan and execute events to support all clients of the program and the facility.
• Promote the success and reputation of the community wellness program and provide exceptional service.
• Manage daily assignments, ensuring deadlines are met and work is completed correctly.
• Support planning and coordination of events in the facility and its activities.
• Conduct outreach with potential referral sources; foster positive ties with third-party vendors, special groups, and community organizations throughout the city.
• Implement and execute effective outreach strategies tailored to the specific aims of the facility and program.
• Host and attend clinic and community events as a representative of Endeavors.
• Maintain the highest ethical standards in all communication efforts with internal and external parties to build positive relationships.
• Communicate with team members to ensure maximum efficiency.
• Report outreach efforts weekly to the Program Manager and collaborate with program personnel to continuously improve the outreach process.
• Evaluate event success and prepare reports as requested by direct leadership.
• Immediately report emergencies to the Program Manager.
• Demonstrate exceptional customer service by placing the client first to support the mission: "Empower people to build better lives for themselves, their families, and their communities."
• Perform other duties as assigned.

Requirements

• BA in Social Work, Sociology, Psychology, Communications, or related field preferred.
• Proven ability to work cohesively as part of an interdisciplinary team.
• 1+ years of case management experience.
• 2+ years in a customer service-focused environment preferred.
• Experience with low- to moderate-income individuals, domestic violence survivors, veterans, and their families is a strong plus.
• At least two years’ experience in supervisory roles preferred.
• 2-3 years in outreach and marketing activities preferred.
• Project management or event planning experience is highly desirable.
• Prior experience in mental health outreach within community and/or veteran organizations is preferred.

Schedule

Works business hours but may require support before and after the workday and on weekends as assigned.

Additional Requirements

• Must maintain regular and acceptable attendance as determined by the employer.
• Must have a valid Driver’s License with a clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations as dictated by business needs.