Intake Coordinator

Position Overview

Under the direction of the Director of Counseling Services, the Access and Care Navigator serves as the primary point of entry for individuals seeking Network 9 Behavioral Health Services. This position responds to requests for services, provides same-day engagement whenever possible, completes consents, screenings, assessments, and referrals, and assists individuals in accessing the most appropriate behavioral health services. The Access and Care Navigator manages wait lists across Network 9 programs and service locations, coordinates admissions with clinical teams, and promotes timely, person-centered access to care.

Essential Functions

• Respond to requests for behavioral health services by conducting initial screenings and determining appropriate service needs.
• Meet with individuals seeking services as quickly as possible to complete consents, screenings, assessments, and other required intake documentation.
• Cook up referrals and appointments across all Network 9 programs and service locations to ensure timely access to behavioral health services.
• Manage centralized wait lists by monitoring program capacity, communicating with program staff, and facilitating placement into services as openings become available.
• Collaborate with clinicians, program staff, referral sources, healthcare providers, schools, hospitals, and community agencies to coordinate admissions and continuity of care.
• Educate individuals served and family members regarding available services, eligibility requirements, insurance coverage, and treatment options.
• Maintain accurate and timely documentation in accordance with organizational policies, Medicaid requirements, accreditation standards, and applicable regulations.
• Participate in quality improvement activities designed to improve access to care, reduce wait times, and enhance the overall experience of individuals seeking behavioral health services.

Skills And Abilities

• Knowledge of behavioral health assessment, screening, intake, care navigation, and referral processes.
• Knowledge of outpatient behavioral health services, crisis intervention, community resources, and levels of care.
• Excellent customer service, interpersonal, and communication skills while creating a welcoming and person-centered experience for individuals seeking services.
• Ability to establish rapport and effectively engage individuals, families, referral sources, and community partners.
• Strong organizational and time management skills with the ability to manage multiple referrals, assessments, appointments, and competing priorities.
• Ability to assess needs, exercise sound clinical judgment, and facilitate timely access to appropriate behavioral health services.
• Knowledge of Medicaid, commercial insurance, confidentiality requirements, and behavioral health documentation standards.
• Proficiency with electronic health records, scheduling systems, Microsoft Office applications, and other technology used to coordinate care.
• Ability to collaborate effectively with multidisciplinary teams to support continuity of care and positive outcomes.
• Demonstrates commitment to person-centered, trauma-informed, culturally responsive, recovery-oriented, and strengths-based practices.

Physical Demands

• Remains in a stationary position, including sitting or standing, for prolonged periods.
• Operates a computer, telephone, and other standard office equipment.
• Frequently communicates with individuals served, family members, referral sources, employees, and community partners in person, by telephone, and through virtual platforms.
• Occasionally travels between Trinity Services locations and community partner sites as needed.
• Operates a motor vehicle while conducting agency business.
• Occasionally lifts and carries materials weighing up to 25 pounds.
• Occasionally reaches, bends, stoops, kneels, and performs repetitive hand and wrist movements associated with computer use.

Qualifications

• Bachelor's degree in Counseling, Psychology, Social Work, Human Services, or a related behavioral health field required.
• Minimum of two years of experience in behavioral health, care coordination, intake, case management, crisis intervention, or a related human service’s setting preferred.
• Experience conducting behavioral health screenings, coordinating referrals, or navigating individuals through behavioral health systems preferred.
• Experience working with electronic health records, scheduling systems, Medicaid, and commercial insurance preferred.
• Knowledge of community behavioral health resources and referral processes.
• Ability to establish and maintain effective working relationships with individuals served, families, referral sources, healthcare providers, and community partners.
• Valid Illinois driver's license, reliable transportation, and proof of automobile insurance required.

Benefits

• Health, Vision, Dental, and Life insurance
• Paid time off
• Sick time
• Paid Holidays
• Personal Time
• Potential Year-End Bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

Classification

Non-Exempt

Disclaimer

Duties and responsibilities may change, and new ones may be assigned at any time with or without notice. This job description does not constitute a contract of employment. Statement Trinity Services, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.