Intake - Officer of the Day Specialist - Job #1067 - Bilingual

About the role

The North Los Angeles County Regional Center (NLACRC) is a private, non‑profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC serves the San Fernando Valley, Santa Clarita Valley, and Antelope Valley, assisting individuals across the lifespan—from infants and toddlers to aging adults. This position is within the SFV Intake department, reporting to the Intake Supervisor/Intake Manager.

Responsibilities

• Assist callers and walk‑ins with inquiries about applying for Lanterman Services.
• Help families complete applications for Lanterman eligibility via phone, email, or in‑person.
• Address Intake case‑management inquiries from callers and walk‑ins.
• Gather initial documentation related to the eligibility category of concern.
• Obtain records and secure signed releases/consents.
• Provide information on community resources.
• Update demographics in the agency computer system and document daily case activity.
• Review the DCFS portal for referrals and ensure accuracy.
• Provide caseload coverage as needed.
• Follow up on uncovered caseloads, including records follow‑up.
• Follow up on outstanding information and assignments.
• Assist with special projects and unique situations.
• Provide administrative and operational support to the department.
• Perform other duties consistent with department needs.

Qualifications

• Bachelor’s degree in psychology, social work, sociology, or a related human services field.
• Two years of related experience, or a Master’s degree in a related subject in lieu of experience.

Skills and Abilities

• Understanding of family systems and developmental disabilities.
• Excellent customer service on the telephone and in person.
• Comfortable working in a fast‑paced environment.
• Accurate and rapid typing for data entry.
• Strong attention to detail.
• Ability to prioritize and multitask to meet timelines.
• Good organizational skills; ability to work independently and cooperatively as part of an interdisciplinary team.
• Ability to review and present information concisely.
• Excellent verbal and written communication skills.

Essential Requirements

• Knowledge of developmental or related disabilities, social service provision, and basic community resources.
• Proficiency with Microsoft Word, Excel, Outlook, and internet use.
• Use of ear/microphone piece for calls.
• Bilingual in English and Spanish.
• Reliable transportation and willingness to travel to the Antelope Valley office as needed.
• In‑office presence during regular business hours, Monday‑Friday.

Compensation

This non‑exempt position offers a regular salary range of $30.08 – $42.50 per hour, plus a bilingual services supplement of $69.24 per bi‑weekly pay period. Starting salary typically falls between $30.08 and $33.20 per hour, based on internal equity, education, experience, and related factors.