Intake Associate - Bilingual Preferred (SP) Job # 1067

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC serves the San Fernando Valley, Santa Clarita Valley, and Antelope Valley, supporting individuals across the lifespan from infants to aging adults.

About the role

Receives general supervision from assigned Intake Supervisor.

• Gathers initial information related to request for eligibility and assists families with completion of intake application as needed.
• Conducts statewide searches for applicants to see if they have previously received services at any Regional Center.
• Creates initial inquiry or UCI and inputs and/or updates demographic information for applicants in Regional Center computer systems.
• Obtains and verifies consents for services and records.
• Requests and distributes medical, school, mental health, and other applicable records.
• Requests and/or verifies additional information as needed to assist in determining eligibility.
• Answers phone calls and responds to emails, providing status updates to applicants, families, and other agencies (with consent).
• Requests case records from storage or other Regional Centers as needed.
• Documents all case activity in Regional Center computer systems.
• Participates in meetings and training sessions as requested.
• Prepares cases for supervisor review.
• Serves as Assigned Officer of the Day to assist callers or walk-ins with inquiries about applying for Lanterman Services.
• Reviews DCFS portal for referrals and accuracy.
• Performs administrative tasks as required.

Requirements

Any combination equivalent to or likely to provide the required knowledge and skills is qualifying.

• Associate’s degree in human/social services required.
• Two years of related experience.
• Excellent customer service on the telephone and/or in person.
• Bilingual in English and Spanish (required).
• Accurate and rapid typing for data input.
• Attention to detail.
• Ability to prioritize, respond to multiple tasks, requests, and processes, and meet timelines.
• Review and present information obtained in a concise manner.
• Utilize ear/microphone piece and enter initial data in the computer.
• Knowledge of developmental or related disabilities, social service provision, basic community resources, word processing, internet, and data entry.

Benefits

• Health Insurance: Generous employer contribution to selected plans for employee-only or employee and dependents.
• Dental Insurance: Full employer-paid Dental DMO Plan for employees and eligible dependents; optional Dental PPO plan with low employee contribution.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No-cost Life, Accidental Death & Disability, and Long-Term Disability Insurance for employees.
• No-cost Vision plan for employees and eligible dependents.
• Retirement plan through CalPERS (defined benefit plan providing a monthly retirement allowance).
• Two deferred compensation plans: 457 and 403(b).
• Public Service Loan Forgiveness program participation.
• Tuition Reimbursement Program.
• Paid Time Off: 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• 12 paid holidays throughout the year.
• Hybrid-remote work options for most positions.

Benefit costs are pro-rated for part-time employees.

Professional Development

• Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
• Commitment to diversity, equity, and inclusion with ongoing initiatives to strengthen belonging.

Pay

Non-exempt position. Regular salary: $22.73 - $32.12 per hour, plus $69.24 per bi-weekly pay period for bilingual services. Starting salary is typically between $22.73 and $25.09, depending on internal equity and experience.