Intake Associate - Bilingual Preferred (SP) Job # 196

Supervision

Serves under the supervision of an Intake Supervisor.

Position and Job Summary

Gathers initial information related to request for eligibility and assists families with intake application completion as needed. Conducts statewide searches for applicants to check previous Regional Center services. Creates initial inquiries or UCI and inputs or updates demographic information in Regional Center computer systems. Obtains and verifies consents for services and records. Requests and distributes medical, school, mental health, and other relevant records. Requests and verifies additional information as necessary to determine eligibility. Answers phone calls and emails, providing status updates to applicants, families, and other agencies (with consent). Requests case records from storage or other Regional Centers as needed. Documents all case activity in Regional Center computer systems. Participates in meetings and training sessions as requested. Prepares cases for supervisor review. Assists callers or walk-ins with Lanterman Services inquiries and reviews DCFS portal for referrals and accuracy. Performs administrative tasks as required.

Education & Experience

Requires an Associates degree in a human/social services field and two years of related experience.

Skills & Abilities

• Excellent customer service on the telephone and/or in person
• Bilingual in English and Spanish
• Accurate and rapid typing for data entry
• Attention to detail
• Ability to prioritize, respond to multiple tasks, and meet timelines
• Concise presentation of information obtained
• Utilization of ear/microphone piece and entering initial data into the computer

Essential Requirements

Developmental or related disabilities, social service provision, basic community resources, use of word processing, internet, and data entry. Bilingual: Spanish.

Employment Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Benefits

• Health Insurance
• Dental Insurance
• Pre-Tax Flexible Spending Account
• Dependent Care Flexible Spending Account
• No-cost Life, Accidental Death & Disability, Long Term Disability Insurance
• Vision plan
• Retirement plan (CalPERS)
• Deferred compensation plans (457 and 403(b))
• Participation in Public Service Loan Forgiveness program
• Tuition Reimbursement Program
• Paid Time Off
• Holidays

Professional Development Opportunities & Growth

Offers various career paths for entry-level management positions within the social services field.

Diversity, Equity, and Inclusion

Values diversity and celebrates inclusion. Launched an initiative in September 2021 to enhance and strengthen commitment to diversity and belonging.

Compensation

Non-exempt position. Regular Salary: $22.73 - $32.12 per hour, plus $69.24 per bi-weekly pay period for bilingual services. Starting salary is typically between $22.73 and $25.09 of the range, depending on internal equity and experience.