Intake Manager

About the role

This is an on-site position at our office at the southern edge of Sherman, TX. We are conveniently located on US-75 near the Sherman/Howe border. As the Intake Manager, you will lead the intake team to ensure timely, high-quality patient admissions and an excellent client experience. In this role, you will oversee referral management, intake workflows, and staff performance while keeping daily operations running smoothly.

Responsibilities

• Lead daily team huddles and individual check-ins to set goals, monitor progress, and support staff development
• Train and coach Intake Coordinators, including auditing calls and providing feedback to improve service quality
• Oversee referral pipeline to ensure timely response and high conversion rates
• Provide direct intake coordination support as needed, such as processing referrals or assisting with urgent calls
• Collaborate with Branch Directors, Business Development, and clinical staff to ensure smooth assessments and care starts
• Respond to urgent intake issues with a calm, client-first approach
• Organize workflow, schedules, and intake processes across assigned regions
• Review payroll, timekeeping, and bonus reports for accuracy
• Ensure compliance with policies, procedures, and healthcare regulations while identifying opportunities for process improvements
• Maintain intake-related reports and share updates with leadership

Qualifications

• 2+ years experience in intake, admissions, patient access or similar role
• Previous supervisory, lead, or training experience
• High school diploma or equivalent
• Strong communication and customer-service skills with a client-first mindset

Benefits

• Competitive Pay
• Paid Time Off
• Medical, Dental, & Vision Plans with a generous contribution from AOC
• HSA/FSA
• Mental Wellness Benefits
• 401K
• Discounts on Pet, Home, and Auto Insurance
• And more!