Intake LPN - Hospice

Schedule

This position works 8:30 AM–5:00 PM or 9:00 AM–5:30 PM, with weekend and holiday rotation.

About the role

The Intake Nurse is integral in the coordination and execution of the admission process to Hospice services. Demonstrates excellent customer service skills with patients, families, customers, and co-workers. Must be resourceful in overcoming hospice barriers with patients and caregivers.

Responsibilities

• Obtain referral orders and patient records.
• Collect data regarding the referral process and accurately document into EMR and tracking systems.
• Copy and paste notes from Referral Manager on all pre-admission and NTUC patients into the appropriate system.
• Send consents for home-based and GIP services.
• Contact home-based admits, walking through consent forms to ensure understanding and timely completion.
• Coordinate scheduling of APRN or Physician face-to-face (F2F) appointments.
• Follow up with referral sources, including clinics, SNF/ALF facilities, and Account Executives (AEs).
• Close pending lists in Referral Manager (RM) and Wellsky for patients who are no longer being followed or have expired.
• Request medical records for home-based admissions from clinics, hospitals, and other facilities.
• Obtain medical records as needed based on requests from admission nurses, liaisons, and Hospice team members.
• Enter and document Care Navigation (Care Nav) referrals, including task notes, contact information, and service details.
• Enter Palliative Care referrals, track consult times, ensure consult notes are signed, email billing information, and monitor patient discharges.
• Support the entry and update of new referral accounts and physicians in Referral Manager (RM) for Arkansas and SmartMD for Arkansas and Oklahoma.
• Provide phone support for patients, families, referral sources, admission nurses, and liaisons.
• Assist with updating daily scheduled admissions and status.
• Attend to timely determination of Attending MD for each admission, including detailed documentation.
• Assist with Care Navigation calls to patients, in-person informational visits, and admissions as needed.
• May be cross-trained in Admissions and/or Liaison work, covering visits and other areas when required.
• Assist with the development of care plans and effectively communicate patient/family care needs to the care team.
• Represents Circle of Life to the community in a positive manner.
• Performs other duties as assigned.

Requirements

• Unrestricted LPN or RN license.
• Minimum of 2 years of nursing experience in home health or a healthcare facility.
• Must be able to deal with human suffering while maintaining professional boundaries.
• Required to be flexible and change schedule at a moment’s notice to meet patient needs.
• Must have excellent clinical skills and be able to identify/solve problems, consult with the physician, and execute orders to meet patient needs.
• Ability to multi-task in a high-stress environment with incoming phone calls, detailed data entry, compassionate communications with families, and professional conversations with physicians, clinic and facility staff, and hospitals.
• Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public, in person or on the phone.
• Demonstrates flexibility, versatility, and a positive attitude with integrating additional duties and flexible scheduling availability for weekend and after-hours as needed.