Intake Eligibility Specialist II (2763)

About the role

Join our Workforce Solutions team as an Intake Eligibility Specialist II and play a vital role in connecting families to essential child care services through accuracy, compassion, and operational excellence. In this fast-paced and detail-driven role, you’ll work directly with customers and child care providers to determine eligibility, guide families through the enrollment process, and ensure compliance with Workforce Solutions policies and contractual requirements. You’ll review documentation for accuracy, calculate parent cost share, and maintain precise data entry across systems like TWIST and FACS, all while upholding rigorous quality standards of 95% or higher. Known for delivering exceptional customer service, you’ll build strong relationships, resolve concerns efficiently, and support eligibility processes including enrollments, recertifications, and status updates. If you thrive in a structured environment, excel at managing data with precision, and are passionate about helping families access critical resources, this role offers a meaningful opportunity to make a difference every day.

Responsibilities

• Work directly with customers and child care providers to determine eligibility
• Guide families through the enrollment process
• Ensure compliance with Workforce Solutions policies and contractual requirements
• Review documentation for accuracy
• Calculate parent cost share
• Maintain precise data entry across systems like TWIST and FACS
• Uphold rigorous quality standards of 95% or higher
• Deliver exceptional customer service
• Build strong relationships
• Resolve concerns efficiently
• Support eligibility processes including enrollments, recertifications, and status updates
• Thrive in a structured environment
• Excel at managing data with precision
• Be passionate about helping families access critical resources

Qualifications

• Bachelor's Degree Preferred
• Minimum 2 years experience in an Intake Eligibility Specialist role
• Demonstrate a quality rating of 95% or higher for at least three months
• Exceed performance goals for a minimum of three months