Intake Specialist II, III
Gifthealth · Columbus, OH · 1 mo ago
OTHR$20.14–$27.15/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we have description about us, position summary, key responsibilities, qualifications, work environment, essential functions, employment classification, salary description. We need to use for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to these headings as appropriate. Must not repeat job title. No Job ID. Remove boilerplate (EEO, disclaimer, etc). Keep substantive info.
We need sections only when posting has real specific content. So we can have:
- About the role (maybe from Position Summary)
- Responsibilities (Key Responsibilities)
- Qualifications (Education, Licensure/Certification, Experience, Knowledge, Skills, & Abilities)
- Skills (maybe part of Qualifications but we can separate? The instruction says use headings like Skills, Benefits, Pay, Schedule. We have Schedule info in Work Environment. Pay info in Salary Description. Benefits not mentioned, so we should not create Benefits section. So we will have sections: About the role, Responsibilities, Qualifications, Skills, Pay, Schedule. Possibly also Work Environment? But we can incorporate location and schedule under Schedule and maybe location under About the role? However we have location: Hybrid or Remote (remote candidates must hold active Ohio Pharmacy Technician certification). That's work environment; could be part of About the role or separate but not a prescribed heading. We could include under About the role or maybe under Qualifications? Better to include under About the role as part of description.
We must not create sections with filler text. So we need to ensure each heading has substantive content.
Let's extract:
About Us: At Gifthealth, we're revolutionizing... mission... dynamic... This is about company, not role. Could be part of About the role? Probably we can include a brief About the role section that includes position summary and maybe about us? But instructions: "About the role" heading for section headings. So we can put Position Summary there.
Responsibilities: Key Responsibilities bullet list.
Qualifications: Education, Licensure/Certification, Experience, Knowledge, Skills, & Abilities (maybe combine). Could be under Qualifications.
Skills: Could extract specific skills from Knowledge, Skills, & Abilities: Data entry, verification, customer/patient service, time and workflow management, oral/written/verbal/interpersonal communication, problem solving, intake triage, reporting/metric evaluation, quality management, process improvement, audit/documentation readiness, utilize multiple systems, coach/mentor peers. We'll list as
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to these headings as appropriate. Must not repeat job title. No Job ID. Remove boilerplate (EEO, disclaimer, etc). Keep substantive info.
We need sections only when posting has real specific content. So we can have:
- About the role (maybe from Position Summary)
- Responsibilities (Key Responsibilities)
- Qualifications (Education, Licensure/Certification, Experience, Knowledge, Skills, & Abilities)
- Skills (maybe part of Qualifications but we can separate? The instruction says use headings like Skills, Benefits, Pay, Schedule. We have Schedule info in Work Environment. Pay info in Salary Description. Benefits not mentioned, so we should not create Benefits section. So we will have sections: About the role, Responsibilities, Qualifications, Skills, Pay, Schedule. Possibly also Work Environment? But we can incorporate location and schedule under Schedule and maybe location under About the role? However we have location: Hybrid or Remote (remote candidates must hold active Ohio Pharmacy Technician certification). That's work environment; could be part of About the role or separate but not a prescribed heading. We could include under About the role or maybe under Qualifications? Better to include under About the role as part of description.
We must not create sections with filler text. So we need to ensure each heading has substantive content.
Let's extract:
About Us: At Gifthealth, we're revolutionizing... mission... dynamic... This is about company, not role. Could be part of About the role? Probably we can include a brief About the role section that includes position summary and maybe about us? But instructions: "About the role" heading for section headings. So we can put Position Summary there.
Responsibilities: Key Responsibilities bullet list.
Qualifications: Education, Licensure/Certification, Experience, Knowledge, Skills, & Abilities (maybe combine). Could be under Qualifications.
Skills: Could extract specific skills from Knowledge, Skills, & Abilities: Data entry, verification, customer/patient service, time and workflow management, oral/written/verbal/interpersonal communication, problem solving, intake triage, reporting/metric evaluation, quality management, process improvement, audit/documentation readiness, utilize multiple systems, coach/mentor peers. We'll list as .
Pay: Salary Description: $20.14 - $27.15 / hour.
Schedule: Work Environment includes Schedule: 9 a.m.-5 p.m. & 10 a.m.-6 p.m. shift. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed. Also location hybrid/remote. We'll put schedule details.
We should not include Benefits section because none.
We must not include boilerplate like EEO, disclaimer, essential functions (maybe we can include essential functions under Responsibilities? But they are physical requirements; could be part of Qualifications? Might be considered substantive but not under prescribed headings. Could we add a section like "Physical Requirements"? Not in allowed headings list; but we could incorporate into Qualifications or About the role? Probably better to omit if not fitting headings? However we must preserve ALL substantive information; we cannot drop essential functions. But we can incorporate them into a section like "Qualifications" or maybe "Requirements". The allowed headings include Requirements. We could use Requirements
for physical requirements and maybe licensure etc. But we already have Qualifications. The instruction says use headings e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use Requirements for things like licensure, education, experience, physical requirements. Qualifications could be for knowledge, skills, abilities. But we need to avoid duplication.
Let's decide:
- About the role: Position Summary + maybe About Us? But About Us is company info; could be included but not required. We'll keep Position Summary.
- Responsibilities: Key Responsibilities.
- Requirements: Education, Licensure/Certification, Experience, Physical requirements (essential functions), Location/hybrid remote requirement (maybe). Also maybe "Active Registered Pharmacy Technician or Certified Pharmacy Technician (CPhT) license (Required). Must hold active license issued by the Ohio Board of Pharmacy."
- Qualifications: Knowledge, Skills, & Abilities (both required and preferred). Could split into required and preferred but we can list.
- Skills: maybe we separate specific skills like data entry, verification, customer service, time management, communication, problem solving, reporting, audit readiness, systems utilization, coaching/mentoring. But that overlaps with Qualifications. Perhaps better to put all knowledge/skills under Qualifications and not have separate Skills section. But we need to follow instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory to use all. We can choose which sections to include based on content. So we can have About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule. That's fine.
We must not create Skills section if we don't have distinct content beyond what's in Qualifications. But we could still have Skills if we want; but we need substantive content. We could extract skills list. That would be substantive. However Qualifications already includes knowledge, skills, & abilities. To avoid duplication, we could put knowledge under Qualifications and skills under Skills. But the posting lumps them together. We could split: Qualifications: Education, Licensure/Certification, Experience. Skills: Knowledge, Skills, & Abilities (including required and preferred). That seems reasonable.
Thus:
- About the role: Position Summary (maybe also brief About Us? but we can keep just position summary).
- Responsibilities: Key Responsibilities.
- Requirements: Education, Licensure/Certification, Experience, Physical essential functions, Location/hybrid remote requirement (maybe also mention shift? but shift goes to Schedule).
- Skills: Knowledge, Skills, & Abilities (both required and preferred). We'll list as bullet points.
- Pay: Salary Description.
- Schedule: Work schedule details (including shift times, Monday-Friday, occasional night/weekend, cross-facility travel). Also location hybrid/remote? Could be in Requirements but we already have location there; but we can mention location under Requirements as well. However schedule section should focus on schedule; we can include location note in Requirements.
Let's extract specifics:
Position Summary: "Reporting to the Intake Specialist Lead, the Intake Specialist II/III is an advanced intake role responsible for accurately and efficiently processing incoming prescriptions while providing additional operational support to the intake team. This position requires strong attention to detail, advanced problem-solving skills, and the ability to assist with more complex intake scenarios. We are seeking an Intake Specialist II/III to serve as a knowledgeable resource within the intake workflow and help maintain efficiency, accuracy, and compliance. This position plays a key role in supporting supports reporting, troubleshooting conflicting information, and assisting with provider communication related to prescription clarification and verbal prescription entry, ensuring alignment with organizational goals, operational excellence, and compliance standards."
We need to preserve all substantive info; we can keep that paragraph.
Key Responsibilities: list each sentence as bullet.
Let's extract bullet points:
- Receives and processes incoming prescriptions while accurately entering complete, compliant patient and medication information into the pharmacy system, consistently maintaining high productivity without compromising quality or accuracy
- Identifies and resolves prescription discrepancies by applying strong critical thinking, collaborating with internal pharmacy teams, and escalating issues requiring clinical intervention—all while maintaining workflow efficiency
- Supports provider communications by clarifying prescription details, entering verbal orders in compliance with policy, and ensuring complete documentation of all interactions in the pharmacy system
- Provides operational support by assisting leadership with intake reporting and data tracking, monitoring workflow trends to identify process-improvement opportunities, and supporting high-volume or special project needs
- Collaborates with pharmacists, technicians, and internal teams to ensure a smooth intake process while cross-training across workflows and providing guidance to team members as needed
- Maintains thorough and compliant documentation of all intake activities while adhering to federal and state regulations, HIPAA requirements, and internal quality standards to ensure patient safety and protect confidentiality
- Performs all other duties as assigned by the Intake Specialist Lead or Automation Operations & Intake Manager
Requirements:
Education: High school diploma or equivalent (Required)
Licensure/Certification: Active Registered Pharmacy Technician or Certified Pharmacy Technician (CPhT) license (Required). Must hold active license issued by the Ohio Board of Pharmacy.
Experience: 1–3 years of experience in pharmacy intake, healthcare operations, or a related role. (Required). Experience handling complex intake workflows or advanced pharmacy processes (Preferred)
Physical essential functions (Key Essential Functions):
- Must be able to stand for at least 4 hours at a time while working
- Must be able to lift up to 25 pounds with or without assistance
- Must perform repetitive motions for an entire shift: bending, reaching, lifting, scanning.
- Must be able to work onsite for all required shifts.
Location/Hybrid Remote: Location: Hybrid or Remote (remote candidates must hold an active Ohio Pharmacy Technician certification)
We could also include "Regular meetings with internal Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams." That's more about work environment; could be under Requirements or About the role. We'll put under Requirements maybe as part of work environment.
Skills/Knowledge:
Knowledge, Skills, & Abilities:
Required:
- Knowledge of prescription intake standards & compliance; medication & pharmacy fundamentals; insurance & reimbursement basics; health system/retail systems knowledge; and regulatory frameworks & SOPs
- Data entry, verification, and customer/patient service skills
- Time and workflow management skills
- Excellent oral, written, verbal, and interpersonal communication skills
- Problem solving and intake triage skills
- Ability to ensure audit and documentation readiness
- Ability to utilize multiple systems to maintain compliance and patient safety
Preferred:
- Knowledge of specialty pharmacy workflows and advanced technician practice models
- Reporting, metric evaluation, quality management, and process improvement skills
- Ability to coach and mentor peers and more junior team members
We'll list as bullet points under Skills.
Pay: Salary Description: $20.14 - $27.15 / hour
Schedule: Work Environment Location: Hybrid or Remote (remote candidates must hold an active Ohio Pharmacy Technician certification) Schedule: 9 a.m.-5 p.m. & 10 a.m.-6 p.m. shift. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed.
We already put location in Requirements; but we can keep schedule details only. However we need to avoid duplication. We could put location under Requirements and schedule under Schedule. That's fine.
Now produce HTML:
About the role
...
Responsibilities
- ...
...
Requirements
- Education: High school diploma or equivalent (Required)
- Licensure/Certification: Active Registered Pharmacy Technician or Certified Pharmacy Technician (CPhT) license (Required). Must hold active license issued by the Ohio Board of Pharmacy.
- Experience: 1–3 years of experience in pharmacy intake, healthcare operations, or a related role (Required). Experience handling complex intake workflows or advanced pharmacy processes (Preferred)
- Physical essential functions: Must be able to stand for at least 4 hours at a time while working; must be able to lift up to 25 pounds with or without assistance; must perform repetitive motions for an entire shift (bending, reaching
Requirements
for physical requirements and maybe licensure etc. But we already have Qualifications. The instruction says use headings e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use Requirements for things like licensure, education, experience, physical requirements. Qualifications could be for knowledge, skills, abilities. But we need to avoid duplication. Let's decide: - About the role: Position Summary + maybe About Us? But About Us is company info; could be included but not required. We'll keep Position Summary. - Responsibilities: Key Responsibilities. - Requirements: Education, Licensure/Certification, Experience, Physical requirements (essential functions), Location/hybrid remote requirement (maybe). Also maybe "Active Registered Pharmacy Technician or Certified Pharmacy Technician (CPhT) license (Required). Must hold active license issued by the Ohio Board of Pharmacy." - Qualifications: Knowledge, Skills, & Abilities (both required and preferred). Could split into required and preferred but we can list. - Skills: maybe we separate specific skills like data entry, verification, customer service, time management, communication, problem solving, reporting, audit readiness, systems utilization, coaching/mentoring. But that overlaps with Qualifications. Perhaps better to put all knowledge/skills under Qualifications and not have separate Skills section. But we need to follow instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory to use all. We can choose which sections to include based on content. So we can have About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule. That's fine.
We must not create Skills section if we don't have distinct content beyond what's in Qualifications. But we could still have Skills if we want; but we need substantive content. We could extract skills list. That would be substantive. However Qualifications already includes knowledge, skills, & abilities. To avoid duplication, we could put knowledge under Qualifications and skills under Skills. But the posting lumps them together. We could split: Qualifications: Education, Licensure/Certification, Experience. Skills: Knowledge, Skills, & Abilities (including required and preferred). That seems reasonable.
Thus:
- About the role: Position Summary (maybe also brief About Us? but we can keep just position summary).
- Responsibilities: Key Responsibilities.
- Requirements: Education, Licensure/Certification, Experience, Physical essential functions, Location/hybrid remote requirement (maybe also mention shift? but shift goes to Schedule).
- Skills: Knowledge, Skills, & Abilities (both required and preferred). We'll list as bullet points.
- Pay: Salary Description.
- Schedule: Work schedule details (including shift times, Monday-Friday, occasional night/weekend, cross-facility travel). Also location hybrid/remote? Could be in Requirements but we already have location there; but we can mention location under Requirements as well. However schedule section should focus on schedule; we can include location note in Requirements.
Let's extract specifics:
Position Summary: "Reporting to the Intake Specialist Lead, the Intake Specialist II/III is an advanced intake role responsible for accurately and efficiently processing incoming prescriptions while providing additional operational support to the intake team. This position requires strong attention to detail, advanced problem-solving skills, and the ability to assist with more complex intake scenarios. We are seeking an Intake Specialist II/III to serve as a knowledgeable resource within the intake workflow and help maintain efficiency, accuracy, and compliance. This position plays a key role in supporting supports reporting, troubleshooting conflicting information, and assisting with provider communication related to prescription clarification and verbal prescription entry, ensuring alignment with organizational goals, operational excellence, and compliance standards."
We need to preserve all substantive info; we can keep that paragraph.
Key Responsibilities: list each sentence as bullet.
Let's extract bullet points:
- Receives and processes incoming prescriptions while accurately entering complete, compliant patient and medication information into the pharmacy system, consistently maintaining high productivity without compromising quality or accuracy
- Identifies and resolves prescription discrepancies by applying strong critical thinking, collaborating with internal pharmacy teams, and escalating issues requiring clinical intervention—all while maintaining workflow efficiency
- Supports provider communications by clarifying prescription details, entering verbal orders in compliance with policy, and ensuring complete documentation of all interactions in the pharmacy system
- Provides operational support by assisting leadership with intake reporting and data tracking, monitoring workflow trends to identify process-improvement opportunities, and supporting high-volume or special project needs
- Collaborates with pharmacists, technicians, and internal teams to ensure a smooth intake process while cross-training across workflows and providing guidance to team members as needed
- Maintains thorough and compliant documentation of all intake activities while adhering to federal and state regulations, HIPAA requirements, and internal quality standards to ensure patient safety and protect confidentiality
- Performs all other duties as assigned by the Intake Specialist Lead or Automation Operations & Intake Manager
Requirements:
Education: High school diploma or equivalent (Required)
Licensure/Certification: Active Registered Pharmacy Technician or Certified Pharmacy Technician (CPhT) license (Required). Must hold active license issued by the Ohio Board of Pharmacy.
Experience: 1–3 years of experience in pharmacy intake, healthcare operations, or a related role. (Required). Experience handling complex intake workflows or advanced pharmacy processes (Preferred)
Physical essential functions (Key Essential Functions):
- Must be able to stand for at least 4 hours at a time while working
- Must be able to lift up to 25 pounds with or without assistance
- Must perform repetitive motions for an entire shift: bending, reaching, lifting, scanning.
- Must be able to work onsite for all required shifts.
Location/Hybrid Remote: Location: Hybrid or Remote (remote candidates must hold an active Ohio Pharmacy Technician certification)
We could also include "Regular meetings with internal Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams." That's more about work environment; could be under Requirements or About the role. We'll put under Requirements maybe as part of work environment.
Skills/Knowledge:
Knowledge, Skills, & Abilities:
Required:
- Knowledge of prescription intake standards & compliance; medication & pharmacy fundamentals; insurance & reimbursement basics; health system/retail systems knowledge; and regulatory frameworks & SOPs
- Data entry, verification, and customer/patient service skills
- Time and workflow management skills
- Excellent oral, written, verbal, and interpersonal communication skills
- Problem solving and intake triage skills
- Ability to ensure audit and documentation readiness
- Ability to utilize multiple systems to maintain compliance and patient safety
Preferred:
- Knowledge of specialty pharmacy workflows and advanced technician practice models
- Reporting, metric evaluation, quality management, and process improvement skills
- Ability to coach and mentor peers and more junior team members
We'll list as bullet points under Skills.
Pay: Salary Description: $20.14 - $27.15 / hour
Schedule: Work Environment Location: Hybrid or Remote (remote candidates must hold an active Ohio Pharmacy Technician certification) Schedule: 9 a.m.-5 p.m. & 10 a.m.-6 p.m. shift. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed.
We already put location in Requirements; but we can keep schedule details only. However we need to avoid duplication. We could put location under Requirements and schedule under Schedule. That's fine.
Now produce HTML:
About the role
...
Responsibilities
- ... ...
Requirements
- Education: High school diploma or equivalent (Required)
- Licensure/Certification: Active Registered Pharmacy Technician or Certified Pharmacy Technician (CPhT) license (Required). Must hold active license issued by the Ohio Board of Pharmacy.
- Experience: 1–3 years of experience in pharmacy intake, healthcare operations, or a related role (Required). Experience handling complex intake workflows or advanced pharmacy processes (Preferred)
- Physical essential functions: Must be able to stand for at least 4 hours at a time while working; must be able to lift up to 25 pounds with or without assistance; must perform repetitive motions for an entire shift (bending, reaching