Eligibility Specialist II

Responsibilities

The successful candidate will assist the Family Support Services Program Manager in determining eligibility and supporting Eligibility Specialists I. Responsibilities include:

• Training staff on county policies and procedures
• Responding to employee and client inquiries
• Managing documentation and agency mail
• Maintaining and covering work queues
• Processing applications
• Providing additional support as needed

Requirements

This is a fast-paced, dynamic position where responsibilities may shift based on program and agency needs. The ideal candidate will demonstrate proficiency in standard computer applications such as Microsoft Office, strong conflict resolution skills, and exceptional organizational abilities.

Qualifications

Minimum Education And Experience:

• Graduation from high school or GED
• Three years of paraprofessional, clerical, or other public contact experience, which included negotiating, interviewing, explaining information, gathering and compiling data, analyzing data, and/or performing mathematical or legal tasks
• One or more years’ experience as an Eligibility Specialist or Income Maintenance Caseworker
• One or more years’ experience with NCFast

Skills

Knowledge of Application Assignment, Energy, Childcare, and/or Work First is desired.

Benefits

Click to view Full Time with Benefits information. Click to view Part Time with Benefits information.

Pay

Information about pay is available upon request.

Schedule

Information about schedule is available upon request.

Additional Information

Click to view Full Time with Benefits information. Click to view Part Time with Benefits information. These links do not apply to positions that are Part Time, no benefits.

Supplemental Questions

Please select your highest level of completed education.

• Some High School
• High School Diploma or GED
• Some College, Trainings, Certifications
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Advanced Degree

What best describes your years of experience in eligibility, case management or related work?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

How many years of experience do you have working with NCFAST?

• No experience
• Less than 2 years
• 2 to 4 years
• 4 to 6 years
• More than 6 years

With which software are you proficient (choose all that apply)?

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Access

What best describes your years of experience in customer service?

• No experience
• Less than 3 years
• 3 to 5 years
• 5 to 7 years
• 7 to 10 years
• More than 10 years

Which best describes your years of experience working in an office environment?

• No experience
• 1-2 years
• 2-5 years
• 5 or more years

Required Question

Yes I understand and agree