Intake Counselor - Volunteer

About the role

This is a volunteer opportunity available in the ACLU Foundation of Northern California’s Legal-Policy Department.

Responsibilities

• Answering phone calls received through our Civil Liberties Hotline;
• Conducting initial interview questions with the callers, writing clear and complete notes during the call, and documenting relevant matters in a concise manner;
• Reviewing, evaluating, and responding to written requests for assistance, including mail and online complaints; and
• Working with a web-based database to enter and update information from the intake, as well as catalog that data within the system.

Qualifications

• Strong commitment to and enthusiasm for the mission of the ACLU of Northern California;
• Ability to adhere to a strict code of confidentiality;
• A dedication to ongoing learning on how to best perform intake volunteer duties;
• Strong oral and written communication skills;
• Proficiency with or willingness to learn Outlook;
• Proficiency with or willingness to learn a web-based database;
• Highly organized and careful attention to detail.

Helpful but not required skills and qualifications

• Advanced or higher proficiency in Spanish (reading, writing, listening, and speaking);
• Experience with a web-based database.

Time commitment & benefits

• We require a minimum 4-month commitment of at least 6 hours during the workweek (Monday - Friday).
• This is an unpaid position.

To apply

The cover letter should include why you are interested in this volunteer position and what your availability will be for the coming months.

The ACLU of Northern California advances equity and inclusion in the workplace by providing equal employment opportunity to support a work environment free from discrimination on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age (over 40), sexual orientation, military and veteran status, and any other basis prohibited by law. The organization also provides reasonable accommodations for qualified applicants and employees with disabilities. This equal employment opportunity policy applies to all aspects of employment, including recruitment, selection, advancement, training, problem resolution, and separation from employment. Through this policy, the ACLU NorCal strives to establish and maintain an equitable and accessible work environment that is free from discrimination and supportive of a workforce that reflects the rich diversity of our communities and the people we serve.

To apply, please submit a cover letter explaining your interest in this volunteer position and your availability for the coming months.