Intake Coordinator - Women's Campus - Evening Shift

About the Role

This is a Monday–Friday shift from 2:00pm to 10:00pm, with a $3 shift differential pay. Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing hunger, homelessness, addiction, and trauma. We follow Christ's example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission.

Who Will Love This Job

• A chameleon, you can adapt quickly to any situation and will maintain your composure in difficult circumstances.
• An efficient worker, you have top-notch organizational skills and can keep multiple plates spinning in the air.
• A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help.
• A calm presence, you stay composed under pressure and know how to help people feel heard during difficult moments.
• A committed Christian, you are energized by spreading God's Word and growing His Kingdom.

Your Top Responsibilities

• Conduct phone screens to determine prospective clients' eligibility for the RAP Program, gathering detailed information to support appropriate placement.
• Complete intake appointments, including obtaining required documentation, releases, and consent forms while ensuring accurate and timely data entry into the Mission's database.
• Schedule case management appointments and other follow-up services to support a smooth transition into care.
• Conduct property searches and urine analyses in accordance with program policies and procedures.
• Connect clients with appropriate community resources and coordinate external referrals when program eligibility requirements are not met or different levels of care are needed.
• De-escalate crisis situations and communicate effectively with clients, families, and team members to promote positive outcomes.
• Build collaborative relationships with community providers and internal teams to ensure continuity of care and service delivery.
• Demonstrate understanding and comply with all relevant legal, regulatory, and compliance requirements, company policies and procedures, and the Code of Ethical Conduct.
• Follow the Mission's Statement of Faith and lifestyle and adhere to the Mission's employee policy manual and guidelines set forth by the CEO.
• Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.
• Perform other duties within scope as assigned.

Requirements

• High school diploma or GED required. Bachelor's degree from an accredited university or college in social work, sociology, psychology, counseling, or a related social service field preferred.
• Minimum of one (1) year of experience in social services, intake, behavioral health, customer service, or a related field required.
• Previous experience in intake, scheduling, and coordination of care is strongly preferred.
• Certification in Peer Support is highly desired.
• Proficient in Microsoft Office software.
• Program database experience preferred.

What We Offer

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually plus your birthday off

Pay

$18.75–$24.50/hour

Schedule

Monday–Friday, 2:00pm to 10:00pm, with a $3 shift differential pay.

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