Intake Coordinator - Peer Services

About the role

The Intake Coordinator – Peer Services serves as the first point of contact for individuals seeking support and services. This role creates a welcoming, inclusive, and recovery-oriented environment while coordinating intake processes, connecting participants to appropriate resources, and providing peer support informed by lived experience.

Responsibilities

• Create a welcoming, supportive environment for participants, visitors, and community members.
• Conduct initial intake activities, gather information, and facilitate timely referrals to appropriate staff and services.
• Schedule, reschedule, and coordinate appointments for participants and program activities.
• Maintain program rosters, calendars, resource directories, and front office operations.
• Provide peer support, encouragement, and guidance utilizing lived experience and recovery principles.
• Aid participants in exploring independent living skills, including housing, budgeting, transportation, employment readiness, and self-advocacy.
• Support individuals in accessing treatment services, including inpatient, outpatient, detoxification, and medication-assisted treatment programs.
• Provide information and referrals related to disability rights, recovery supports, and community resources.
• Co-facilitate support groups, recovery activities, and community engagement events as needed.
• Develop and distribute program communications, including calendars, flyers, social media content, and event updates.
• Orient new participants, volunteers, and interns to program services and operations.
• Maintain office supplies, equipment, records, and digital filing systems.
• Cook up transportation logistics and assist with participant transportation as needed.
• Document intakes, admissions, discharges, service notes, referrals, and other program activities within agency databases.
• Maintain accurate records related to participants, volunteers, interns, vehicles, and program operations.
• Participate in trainings, team meetings, and professional development activities.
• Support onboarding and training of new staff on agency systems and procedures.
• Perform additional duties and special projects as assigned.

Requirements

High school diploma or equivalent required.

Lived experience with mental health challenges, substance use recovery, disability, or related experiences, with the ability to utilize personal experiences to support others effectively.

Strong interpersonal skills and a commitment to creating a welcoming and inclusive environment.

Excellent organizational skills with the ability to manage multiple priorities in a fast-paced setting.

Effective verbal and written communication skills.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Ability to maintain confidentiality and exercise sound judgment.

Qualifications

Willingness to obtain certification as a Certified Recovery Peer Advocate (CRPA), NYC Peer Specialist (NYCPS).

Experience working in behavioral health, substance use recovery, disability services, or community-based programs.

Knowledge of independent living philosophy, recovery-oriented practices, and community resources.

Experience facilitating groups, coordinating events, or supporting volunteer programs.

Familiarity with electronic health records or case management databases.

Skills

None specifically listed.

Benefits

• Paid holidays from the first day of employment
• Paid lunch break
• Paid time off
• 401(k) with company match
• Health, Dental and Vision insurance
• Flexible Spending Accounts (FSA)
• Company provided Life, AD&D and Short- and Long-Term disability insurance
• Voluntary insurances including Critical Illness and Hospital Indemnity

Pay

$22.00/hr

Schedule

Monday - Friday 9am-5m