Intake Coordinator

About Children’s Specialized ABA

Children’s Specialized ABA is part of the Children’s Specialized Hospital Autism Center of Excellence. We serve children with ASD by combining clinical innovation, whole-child care, and personalized therapy. At Children’s Specialized ABA, We Envision a Future Where Every Child Diagnosed With Autism Has Access To Innovative And Compassionate Care, Empowering Them To Thrive And Reach Their Full Potential. Our Vision Is Built On Four Core Values:

• Inclusivity: We celebrate the diversity within the Autism spectrum and are committed to creating an inclusive environment that respects and values each person’s individual strengths and differences.
• Innovation: We foster a culture of creativity and collaboration, exploring new ideas to develop personalized solutions that enhance quality of life for all children with Autism.
• Connection: We actively engage with the health systems and broader community to coordinate services and care for people with Autism.
• Quality and Safety: We invest in research and training to provide cutting-edge, effective, safe, and personalized services tailored to the unique needs of those we serve.

Role Overview

The Intake Coordinator plays a vital role in facilitating the smooth onboarding of patients into ABA services, acting as a crucial point of contact and ensuring all necessary information and paperwork are completed efficiently and accurately. This role will work alongside clinical staff and families to coordinate scheduling for proper case treatment plans.

Responsibilities

• Completing intake phone calls for new client referrals
• Educating families about the services we provide
• Verifying client insurance benefits to determine eligibility
• Communicating with families their insurance benefits and financial obligations
• Accurate data entry and communication recorded in EHR and other software
• Updating client availability for therapy
• Input, update, and exercise discretion to modify client schedules as needed
• Exercise discretion to schedule clients appropriately, maximizing their authorization
• Communicating all schedules changes with entire team including family, RBT, and BCBA
• Use judgement in addressing concerns with filling schedules and any other client concerns
• Inputting authorizations into EHR
• Auditing all parts of EHR for accuracy and completeness
• Evaluating staffing needs and communicating with team
• Attending team meetings and communicating current needs
• Identify scheduling and staffing adjustments necessary, and address accordingly based on client satisfaction feedback received
• Use judgement in coordinating schedules of other professionals (SLP, OT, psychologist, social worker, etc.)
• Other duties as assigned

Qualifications

• Bachelor’s Degree from an accredited college or university
• A passion for working with children with Autism Spectrum Disorder and their families
• Detail-oriented and organized
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Previous experience with intake/care coordination
• ABA experience is a plus

Work Location & Hours

This is a full time position that will be on-site in one of our New Jersey EI Centers (Princeton, Clark, Newark, Clifton). The core hours are 8:30AM to 5:00PM Monday through Friday.

Why Work With Children’s Specialized ABA?

We’re an amazing ABA provider! We take a whole-child, whole-caregiver approach. Our integrated model combines ABA therapy with speech, occupational therapy, and behavioral health support. You’ll be part of a deeply collaborative, mission-driven team.

Benefits

• Up to 19 paid days off in your first year (including PTO, sick time, and holidays); earned on an accrual basis, paid time off increases with tenure
• Comprehensive benefits including FREE medical (for employee, buy-up for dependent/partner coverage), voluntary dental, vision, short-term disability, critical illness coverage, and more
• Free $50k life insurance policy
• Free Employee Assistance Program (EAP)
• 401(k) retirement savings plan
• Company discount program – discounts on amusement parks, memberships, cruises, movie tickets, spas, sports tickets and more

Pay

The expected salary range for this role is $22.00–$26.00 per hour, and the position is bonus eligible. Final compensation will be based on a range of factors, such as your skills, education, experience, certifications, market conditions, and internal equity. All offers are made in alignment with applicable federal and state laws.