Intake Coordinator - Part-time - 16 hours/week

Key Responsibilities

• Cook up patient admissions and ensure all required intake documentation is completed accurately and timely.
• Verify insurance benefits and eligibility while maintaining compliance with payer requirements.
• Aid patients and families with financial discussions, payment collection, and admission-related paperwork.
• Create, maintain, and update patient records within Kipu and other electronic systems.
• Upload and manage admission documentation, including insurance verifications, pre-admission assessments, and consent forms.
• Collaborate with admissions, utilization review, clinical, and operations teams to facilitate seamless patient admissions.
• Monitor Salesforce and other systems for pending admissions and required follow-up actions.
• Collect and verify patient demographic, insurance, identification, and financial information.
• Maintain confidentiality and safeguard sensitive patient and financial information in accordance with HIPAA guidelines.
• Provide exceptional customer service to patients, families, referral sources, and visitors.
• Support departmental administrative needs and other duties as assigned.

Qualifications

• Associate degree or higher in a related field and/or a minimum of one (1) year of experience working in a substance use disorder, mental health, behavioral health, or healthcare setting.
• Strong customer service, communication, and organizational skills.
• Ability to handle sensitive patient and financial information with professionalism and discretion.
• Proficiency with computer systems and electronic documentation.
• Experience working with patients at a detox and residential levels of care in a substance use disorder or mental health treatment setting(s) is a plus.
• Familiarity with KIPU and Salesforce systems is strongly preferred.