Part-Time Intake Coordinator

About the role

Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement. We’re hiring for a Part-Time Intake Coordinator - a patient-first role supporting our prospective patients into care through our free consultation call. This is a high-impact role reporting directly to the Intake and Engagement Manager. The ideal candidate for this role has experience in high volume, direct patient care in a behavioral health setting. You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset. Seven Starling Intake Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing.

Responsibilities

• Conduct 25 minute phone consultations with prospective patients which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model.
• Assist patients with intake form completion on the consultation call
• Maintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
• Monitor individual KPIs including conversion rates
• Participate in ongoing training and development to stay current with best practices and organizational changes.

Requirements

• High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
• 2+ years of experience in healthcare customer service or patient engagement
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and CRM systems
• Knowledge of HIPAA regulations and patient privacy practices

Qualifications

• Direct patient experience in behavioral health care.
• Experience in high call volume or high volume patient interaction roles
• Admissions, intake experience or consultative sales where you were measured against performance metrics/KPIs
• Strong ability to balance empathetic support and professional boundaries

Benefits

• Sick time
• 10 Company Holidays
• Quarterly incentive pay program up to 17% of annual earnings
• Potential opportunities to expand hours or support company initiatives over time
• 401k

Pay

$22-24/hour

Schedule

Part-time; 25 hours per week. Set shifts, Monday to Friday:

• Shift 1: 9-2pm EST / 8-1pm CST / 6-11am P