Part-Time Intake Coordinator

About Seven Starling Seven Starling is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement. We’re hiring for a Part-Time Intake Coordinator - a patient-first role supporting our prospective patients into care through our free consultation call. This is a high-impact role reporting directly to the Intake and Engagement Manager. The ideal candidate for this role has experience in high volume, direct patient care in a behavioral health setting. You’ll excel in this role if you are excited about working at an early stage company and have strong empathy skills alongside a results-driven mindset. Seven Starling Intake Coordinators are the bridge between a prospective patient and the mental health support they need and deserve. This role is driven by prospective patient (lead) conversion rates, tying the introductory phone consultation to patient wellbeing. What You'll Do Conduct 25 minute phone consultations with prospective patients which involve: empathetically listening to prospective patient’s experiences, building rapport, navigating their hesitations and ultimately supporting them into the impactful decision of signing up for the Seven Starling Care Model. Assist patients with intake form completion on the consultation callMaintain accurate patient records and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations. Monitor individual KPIs including conversion rates Participate in ongoing training and development to stay current with best practices and organizational changes. Who You Are High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus2+ years of experience in healthcare customer service or patient engagementExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesProficiency in healthcare software and CRM systemsKnowledge of HIPAA regulations and patient privacy practices Must Haves Direct patient experience in behavioral health care.Experience in high call volume or high volume patient interaction rolesAdmissions, intake experience or consultative sales where you were measured against performance metrics/KPIsStrong ability to balance empathetic support and professional boundaries Details Part-time; 25 hours per weekSet shifts, Monday to Friday Shift 1: 9-2pm EST / 8-1pm CST / 6-11am PSTShift 2: 10-3pm EST / 7-12pm CST / 5-10am PSTShift 3: 4-9pm EST / 3-8pm CST / 1-6pm PST$22-24/hourSick time10 Company HolidaysQuarterly incentive pay program up to 17% of annual earningsPotential opportunities to expand hours or support company initiatives over time401k Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply. Please do not call our public clinical admissions line in regard to this or any other job posting. We will be accepting applications on a rolling basis and will close this once a candidate has been identified.