Intake Coordinator - Part-time

Key Responsibilities

• Monitor Salesforce for new inquiries and pending admissions requiring onsite intake support.
• Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.
• Create and maintain potential admission files in the Kipu electronic medical record (EMR).
• Upload, organize, and track required intake documentation, including verification of benefits (VOB), pre-admission screenings, demographic and insurance information, and referral source details.
• Absorb and update onsite intake tracking tools (e.g., whiteboards or electronic logs) with travel details, projected bed availability, client summaries, and contact information.
• Serve as an onsite point of contact for clients, families, visitors, and referral partners.
• Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.
• Assist with intake calls and screenings as needed.
• Cook up client travel logistics in collaboration with Behavioral Health Technician (BHT) supervisors.
• Cook closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care.

Qualifications

• Associate’s degree and/or equivalent relevant experience.
• One (1) to two (2) years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service preferred.
• Current CPR certification (required).
• Strong administrative, organizational, and time-management skills.
• Excellent verbal and written communication skills with the ability to build rapport quickly.
• Experience with customer service, intake coordination, or sales support functions.
• Prior experience supporting intake or admissions operations in a behavioral health setting, preferred.