Intake Coordinator – Outpatient

About the role

The work is performed under the immediate direction of the Behavioral Health Outpatient Clinic Manager with additional oversight.

Responsibilities

• Act as the primary patient/client contact for financial and insurance matters.
• Perform patient/client financial intake, explain clients’ rights, collect, enter and maintain patient/clients electronic health information record.
• Obtain client insurance prior authorizations for services.
• Print schedules for Behavioral Health providers daily.
• Verify insurance coverage and eligibility to continue service.
• Identify which clients need paperwork and financial information for intakes and financial updates; correct discrepancies and update records as needed.
• Facilitate new intake and annual reviews of client’s financial records, updating client information as needed.
• Interview clients both in person and via telephone to perform intake process to obtain financial billing and insurance information.
• Obtain signatures on all financial and clinic intake forms; explain forms to clients and answer questions.
• Forward daily schedules and clients’ financial paperwork to satellite locations as needed.
• Verify client Medicaid, Medicare and commercial insurance eligibility in multiple health insurance portals.
• Initiate prior authorizations for payment for insurance payers for client services; maintain tracking for prior authorizations.
• Track number of sessions/services by client as needed for prior authorization purposes.
• Review and process internal and external referrals; identify priority clients needing to be scheduled immediately.
• Verify and update all client information in Behavioral Health electronic health record.
• Assist clients with Medicaid Health Maintenance Organization (HMO) concerns; provide clients with needed information and contact information for coverage changes.
• Process credit card payments as needed for client account balances.
• Know and practice the Safety policies of the County; perform all job tasks in a safe and prescribed manner.
• Be familiar with and exemplify the Wood County Core Values and serve with courtesy and respect in accordance with the Wood County Code of Conduct.
• Provide backup duties for the weekly deposit, as needed.
• Support the mission, vision, and values of the Wood County Human Services Department.
• Perform any other duties as may be assigned.

Requirements

• Associate degree in Accounting or Business Administration or similar field is required.
• Two to three years’ experience working with third-party insurance carriers in an outpatient clinic environment is desired.
• Computer experience (Microsoft Word and Excel software) required and the ability to learn and utilize in-house computer programs and any upgrades and changes that may be necessary.
• Data entry experience, proficiency using a calculator and experience with Excel spreadsheets is required.
• The ability to work under pressure, independently and with a team, with attention to detail is necessary.
• Basic everyday living skills are needed, as is the ability to understand and follow oral and written directions and to communicate effectively, verbally and in writing.
• Reading, writing, adding, and subtracting is needed for maintaining and creating various reports and data entry.
• Demonstrated ability to maintain a high level of confidentiality.
• This position may require travel to and from off-campus sites; individual may use personal vehicle or other means of reliable transportation.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Wisconsin Retirement System
• 457 deferred compensation plan
• Vacation and Sick Time, start accruing on your first day
• Holiday Pay
• Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
• Life Insurance
• Short/Long Term Disability
• Wellness Program
• Public Student Loan Forgiveness (PSLF) Program

Pay

$21.39 to $24.19 per hour