Intake Coordinator - Home Care (Full time, day shift)

Position Summary

The Intake Coordinator receives referrals from various sources (e.g. Physician offices, hospitals, etc.) and obtains requires patient information/ MD orders. The Coordinator will input this data in the agency computer and will notify the appropriate agency personnel to prepare/ schedule a home visit evaluation. The Intake Coordinator will provide superior customer service by modeling the Brand Promise and Core Values.

Key Responsibilities

• Manages multiple phone calls, in a professional manner, from hospitals, physician offices or patients and family caregivers.
• Responsible for incoming inquiries and/or referrals to the Unity CHHA.
• Works in coordination with home care coordinators, and the Home and Community Based Services team to ensure a smooth transition to home care.
• Obtains all pertinent patient information from referral source/or patient to include but patient demographics, reason for referral, medical diagnosis, appropriate medical information and home setting/social information.
• Works with referral source to ensure all necessary medical information is complete and accurate, seeking out additional clinical information as required.
• Processes new referral to include but not limited to registering new patients in the computer and prepare charts as needed.
• Documents data in the electronic medical record referral area.
• Obtains required insurance information and insurance authorizations if applicable. Begins the process to obtain “Face to Face MD form as needed.
• Reviews specifics of new referral with the manager-Unity CHHA.
• Collections data, completes reports as assigned.
• Participates in ongoing Unity CHHA, Home and Community Based Service, and/or UHS committees or groups as assigned.

Desired Attributes

• 4 years of clinical experience preferred
• One year in the home care setting preferred.
• Excellent interpersonal skills.
• Ability to multi-task in a fast paced environment.
• Experience with an electronic medical record.
• Proficient use of Microsoft office.
• Working knowledge of Home care admission criteria/ regulations.

Minimum Qualifications

• Graduate of an accredited school of practical nursing.
• 1-2 years of experience in an office setting answering multiple phone lines.

Skills

• Registered in NYS as a licensed practical nurse professional.

Physical Requirements

• M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

Pay Range

$25.00 - $31.00

Location

Rochester, NY 14607

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran.