Intake Coordinator

Essential Job Duties

• Conducting screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program.
• Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries and requesting written background information when necessary.
• Screwing individuals on the phone when appropriate.
• Determining eligibility for the program or referral based on the personal interview and written information.
• Processing of admitted beneficiaries via orienting them to the program of services.
• Explaining applicable rules and regulations.
• Obtaining necessary signatures on formal agreements.
• Initiating case record folders, completing all data entry in all pertinent areas of the ARC software (BITS), making ID cards, dispensing clothing requisitions.
• Taking personal inventories of clothing and other belongings and arranging or insuring dormitory assignments in cooperation with Resident Manager, and scheduling interviews with the Counselor or Chaplain.
• Refer ineligible applicants to other, more appropriate community agencies and institutions.
• Maintaining ongoing contact with current and prospective referral sources sufficiently to ensure referrals at an adequate level to maintain program integrity.
• Devoting at least 4 hours weekly to outreach in surrounding community using an ARC vehicle.
• Attendance at inter-agency meetings and conference as needed or required.
• Preparation of any reports or statistical information as required by Center Administrator.
• Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA).
• Prepare beneficiary files w/blank forms required by ARC Command.
• Crosstrain to cover Program Aide tasks as needed.

Qualifications

• BA in a Social Service field preferred
• Two (2) years of related experience
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families and co-workers
• Effective written and verbal communication skills