Intake Coordinator

Position Overview

Responsibilities

• Receives daily patient referral and intake calls and verifies client’s funding source.
• Works with provider and funding source to obtain authorizations for service.
• Works between clients, insurers, and health care providers to collect accurate information for billing.
• Complies with all state, federal, and CHAP referral/intake regulatory requirements.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Buils and monitors community and customer perceptions of St. Croix Hospice as a high quality provider of services.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Maintains comprehensive working knowledge of St. Croix Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Participates in quality assessment performance improvement teams and activities.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by St. Croix Hospice.
• Performs daily intake audit

Qualifications

• 2+ years-experience in health care setting, billing, and familiar with medical terminology.
• Strong communication skills, verbal and written.
• Working knowledge of office equipment including fax, printer, photocopier, and voice mail.
• Strong computer skills with knowledge of Microsoft Word, and Excel.
• Ability to deal tactfully with customers and the community.
• Demonstrates good communications, negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Preferred: Insurance knowledge and previous admission experience preferred.
• Associate’s degree in business, communications, healthcare or related field.
• EMR and HomeCare HomeBase experience preferred.

Pay

The hourly base range for this role is $21.00-$25.50/hour. This range is a good faith estimate; we may pay more or less than the posted range, and this range may be modified in the future.

Schedule

The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision insurance and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.