Intake Coordinator

About the role

The Intake Coordinator at North Lawndale Employment Network plays a crucial role in transforming complex eligibility and documentation requirements into a welcoming, supportive enrollment experience. This role guides participants through every step of the intake process, manages compliance, and ensures participants are prepared for their workforce journey.

Responsibilities

• Guide Participants Through Enrollment
• Create a welcoming, organized, and supportive intake experience
• Navigate intake while building confidence in the future
• Conduct intake assessments to evaluate participant eligibility, program fit, goals, and barriers to employment
• Manage enrollment requirements including eligibility verification, documentation, CASAS testing, and orientation
• Coordinate onboarding activities and ongoing communication
• Foster an experience that leaves participants feeling welcomed, supported, clear on the opportunities available to them, and excited to begin building their future
• Build an Audit-Ready Participant Records System
• Create and maintain meticulous participant records
• Maintain accurate, timely, and confidential participant records across Salesforce and other required data systems
• Ensure participant files are complete, compliant, and audit-ready while meeting organizational and funder standards
• Coordinate required drug screening documentation and chain-of-custody procedures in accordance with organizational policies
• Monitor documentation quality, resolve discrepancies, and support audits and compliance reviews
• Accelerate Participant Readiness
• Identify and coordinate supportive services
• Coordinate timely solutions to prevent barriers to participation
• Maintain ongoing communication between enrollment and Day One
• Ensure participants understand what to expect, what they need to bring, and how to prepare for a successful first day of training
• Foster excitement, confidence, and a sense of possibility so participants arrive ready to fully engage in their workforce journey
• Strengthen the Intake Experience
• Identify opportunities to improve intake processes, participant communication, and operational efficiency
• Contribute to process improvements that simplify enrollment and reduce administrative friction while maintaining compliance and documentation quality
• Collaborate with cross-functional teams to strengthen participant transitions and improve readiness for program launch
• Share insights and best practices that enhance the participant experience and support organizational learning

Qualifications & Skills

• Education & Experience: High school diploma or equivalent required; Associate degree preferred. One to three years of experience in participant intake, workforce development, human services, customer service, case management support, or related field.
• Participant Engagement: Exceptional customer service and relationship-building skills with the ability to create a welcoming, participant-centered experience for individuals from diverse backgrounds.
• Empathy & Professionalism: Demonstrates empathy, patience, professionalism, and discretion when guiding participants through sensitive conversations and complex eligibility and documentation requirements.
• Organization & Attention to Detail: Strong organizational skills with meticulous attention to detail and the ability to manage multiple priorities while maintaining accurate, complete, and audit-ready participant records.
• Compliance & Sound Judgment: Ability to interpret eligibility requirements, apply policies and procedures consistently, and maintain compliance with organizational, funder, and regulatory standards.
• Technology & Data Management: Proficiency with Microsoft Office and data management systems; experience with Salesforce or similar case management platforms and/or willingness to learn how to use data management systems.
• Transportation: Valid driver's license, reliable transportation, and proof of insurance to support required specimen transport.