Intake Coordinator

Key Responsibilities

• Conduct and complete all patient intakes in a timely and professional manner.
• Gather comprehensive medical histories, ensuring accuracy and confidentiality of patient information.
• Clearly and warmly explain program details, expectations, and next steps to patients.
• Support administrative tasks and chart preparation for our Mend Physician Services patients.
• Complete all necessary intake paperwork and ensure proper documentation in the system.
• Manage a large volume of daily intakes while maintaining a high standard of quality and care.
• Communicate effectively with clinical and enrollment teams to ensure a seamless patient onboarding process.
• Provide additional support for the clinical care navigators, such as but not limited to: administrative tasks, reviewing responses, and sending out messages.
• Work collaboratively with team members to identify and resolve any intake-related barriers.
• Maintain flexibility — able to prioritize, pivot, and adapt as patient or team needs change.
• Uphold compliance with HIPAA and all organizational policies and procedures.

Qualifications

• Medical Assistant (MA) — National Certification required.
• Bilingual (English/Spanish preferred, not required) – highly valued for patient communication.
• Minimum 2 years of healthcare or patient intake experience, ideally in a remote or hybrid setting, preferred, not required.
• Prior proven ability to manage multiple tasks and high patient volumes efficiently.
• Strong interpersonal skills with a personable and empathetic communication style.
• Demonstrated ability to work independently in a remote environment, using electronic medical record (EMR) systems or similar platforms.
• Excellent organizational and documentation skills with attention to detail.
• Proficiency in computer systems, telehealth platforms, and secure communication tools.
• Prior experience in a virtual care or telehealth environment (preferred).
• Strong sense of accountability and teamwork.
• Passion for helping patients feel supported and understood during their healthcare journey.

Compensation and Schedule

• Position Type: Full-Time
• Hourly Rate: $18-22/hour
• Schedule: Monday–Friday, with flexibility to accommodate patient scheduling needs.

Work Environment

• Remote