Intake Coordinator

About the role

We are looking for an Intake Coordinator to join a non-profit organization in Richmond, Virginia on a Contract basis. This position focuses on supporting individuals who face barriers to employment by guiding them through intake, connecting them with services, and helping create pathways to sustainable work.

Responsibilities

• Engage prospective participants through outreach efforts and complete intake activities to identify employment goals, immediate needs, and service barriers.
• Assist individuals with applications and connect them to community-based programs, benefits, and support resources using a respectful, participant-focused approach.
• Coordinate employment-related support services and advocate for reasonable accommodations or other needs that may improve job readiness and retention.
• Partner with case management, career services, talent acquisition, human resources, and other internal teams to align support strategies with participant success plans.
• Maintain regular communication with staff and partners to ensure timely access to services, referrals, and follow-up support.
• Represent the organization at job fairs, community gatherings, and partner meetings to expand awareness of available workforce development services.
• Build and strengthen relationships with local organizations and stakeholders to broaden employment opportunities for individuals facing challenges to work.
• Track referrals, participant engagement, and progress milestones while ensuring prompt follow-up and dependable status updates.
• Prepare and maintain complete intake files, assessments, case notes, and related program records in accordance with organizational guidelines.
• Compile reports, outcome data, and performance metrics to support program evaluation, stakeholder updates, and continuous improvement efforts.

Requirements

• Experience supporting client intake, participant onboarding, or related service coordination activities.
• Ability to assist with applications and guide individuals through administrative processes with accuracy and empathy.
• Strong documentation skills, including maintaining organized records within a content management system (CMS) or similar database.
• Capacity to manage multiple cases or referrals in a fast-paced, production-oriented environment.
• Effective communication and relationship-building skills for working with participants, colleagues, and community partners.
• Ability to review files for completeness, accuracy, and compliance with established procedures.
• Comfort with tracking data, preparing reports, and monitoring outcomes to support program goals.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.