Intake Coordinator

Compensation Range: $23/hr - $26/hr, commensurate with experience.

Benefits

• Three comprehensive healthcare plans to choose from, with Housing Works covering most of the cost; employee contribution based on salary.
• Paid Time Off (PTO) accrued immediately, up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

About the role

The Housing Works Emergency & Transitional Housing Program (ETH) provides time-limited transitional housing and support services to individuals reentering the community following periods of incarceration or other justice system involvement. Program participants engage in a variety of onsite services, including case management, vocational training, housing advocacy, and mental health support that address barriers to accessing housing and help build skills for stable community functioning.

Reporting to the Assistant Director, the Intake Coordinator manages program referrals and coordinates admission. This role is ideal for professionals with social services and data entry experience seeking to develop skills in the reentry and housing sector, working alongside committed professionals.

Responsibilities

• Closely review and monitor program census and submit daily vacancy reports.
• Review and screen referrals for the ETH Program to determine eligibility and appropriate program site placement.
• Assist with gathering additional supporting documentation or medical records to determine eligibility.
• Coordinate with interdisciplinary care teams for further evaluation and screening of referrals to determine level of care needs.
• Manage the program waitlist utilizing electronic records systems.
• Coordinate with referral partners or candidates for admission when vacancies arise.
• Facilitate recurring meetings with key stakeholders and referral agencies to provide status updates for submitted referrals.
• Complete daily, weekly, monthly, and quarterly reports accurately and timely.
• Monitor and report referral and placement outcomes.
• Ensure data entry is accurate and timely.
• Create new charts in the electronic medical records system for all newly arriving clients.
• Promote Housing Works’ core values in day-to-day activities.
• Perform other tasks as assigned by supervisor.
• Participate in agency advocacy events.
• Work collaboratively across teams and divisions.
• Actively participate in supervision and professional development trainings.
• Maintain responsiveness to emails, texts, and phone calls.
• Frequently travel within the boroughs via public transportation.

Requirements

• Bachelor’s Degree in social services, psychology, social work, or a related field, or Associate’s Degree with 2+ years of social services or data entry experience.
• Data entry experience.
• Experience working in a healthcare or non-profit setting.
• Strong written documentation and communication skills.
• Good problem-solving skills and ability to work autonomously.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience utilizing EMR (Electronic Medical Records) systems.

Preferred Qualifications

• Bilingual in Spanish.
• Excellent written and oral communication skills.
• Proficient technical skills for Microsoft Office, email, and case management systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability for scheduled shifts.

This position is included in a bargaining unit represented by the Retail Wholesale and Department Store Union (RWDSU).