Intake and QA Coordinator

Responsibilities

• Admissions & Discharges: Responsible for all aspects of maintaining and growing the census for all service lines. Serves as primary contact and liaison for referring agencies, ensuring all required information is received and disseminated to the appropriate program staff to facilitate client admissions and discharges. Maintains active and effective liaison with relevant community agencies and initiates collateral contacts with family, friends, board and care operators, referring agencies, and other program staff as needed for the client’s continuity of care.
• Completes pre-placement assessments (i.e. client interviews and pre-placement documentation) for all client referrals, ensuring compliance with Gateways’ and DMH standards for completion.
• Collaborates with DMH Liaison and Gateways’ treatment teams to coordinate and facilitate client discharges.

Qualifications

• Maintains detailed knowledge of agency paperwork, documentation, record keeping, and billing procedures, ensuring quality assurance standards are met.
• Monitors and evaluates program policies and procedures to ensure compliance with regulatory agency requirements.
• Develops and implements policy, as advised, to maintain continued compliance.
• Completes monthly/quarterly QI reports for the program, as assigned, and ensures all documentation is submitted to the QI Director and Program Director for review.
• Presents in-service training.

Essential Skills

• Ability to work independently with strong time management skills.
• Strong organizational skills and attention to detailed information.
• Arrives at sound conclusions after getting and analyzing all pertinent facts.
• Maintains objective and professional relationships with staff and clients at all times.
• Provides a good role model for staff and clients in terms of reliability, social skills, professionalism, tact, leadership, teamwork, grooming and integrity.
• Works collaboratively with all disciplines to provide quality client care.
• Ability to handle difficult or stressful circumstances.