Intake and Client Care Supervisor

Position Overview

The Intake & Client Care Supervisor plays a critical leadership role in ensuring a smooth, efficient, and client-centered admissions process. This position oversees intake staff, supports admissions workflow, and ensures all processes meet clinical, regulatory, and organizational standards. This is an excellent opportunity for someone with behavioral health admissions experience who is ready to take the next step into a supervisory role.

Key Responsibilities

• Supervision & Team Leadership

• Supervise Intake Coordinators and Administrative Assistants
• Conduct monthly supervision meetings, coaching, and performance feedback
• Aid in training and onboarding of new team members
• Provide daily workflow oversight and staff support

• Admissions & Intake Oversight

• Ensure all admission processes and documentation are completed accurately and timely
• Facilitate admissions by verifying: Identification, Insurance information, Required intake documentation
• Cook with nursing and clinical teams to ensure smooth client transitions into care
• Support bed management, including admissions, discharges, and assignments

• Compliance, Safety & Documentation

• Train and support staff on admission safety procedures, including: Body and belongings searches, Documentation protocols, Handling of secured/confiscated items
• Ensure all processes follow program policies and regulatory standards
• Maintain accurate documentation related to client belongings and intake procedures
• Uphold strict confidentiality of client and company information

• Client Experience & Problem Resolution

• Respond to and resolve client concerns or grievances related to intake or belongings
• Maintain a welcoming and organized admissions environment
• Promote a positive, professional first impression for all clients entering treatment

• Operational Support

• Provide coverage for intake and administrative roles as needed
• Assist with coordination of daily admissions activities
• Collaborate with clinical, nursing, and operations teams

Qualifications

• Required

• High School Diploma or GED

• Preferred

• Experience in behavioral health admissions, intake, or healthcare front desk operations
• Prior supervisory or team lead experience
• Experience coordinating client intake workflows or admissions processes
• Knowledge of behavioral health admissions and documentation requirements (preferred)
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal and customer service skills
• Ability to maintain professionalism and confidentiality
• Strong problem-solving and conflict resolution skills