Intake Supervisor

Primary Duties and Responsibilities

• Supervise and support a team of intake specialists, providing guidance, training, and performance evaluations.
• Foster a collaborative and positive work environment that encourages professional growth.
• Oversee the intake process, ensuring timely and thorough assessments for individuals seeking services.
• Ensure that intake specialists conduct comprehensive screenings and interviews to gather relevant client information.
• Monitor compliance with regulatory standards and organizational policies during the intake process.
• Review and evaluate intake assessments for accuracy and completeness, providing feedback for improvement.
• Work closely with clinical teams to ensure appropriate referrals and service connections for clients.
• Participate in case reviews and interdisciplinary meetings to discuss client needs and treatment options.
• Collect, analyze, and report data related to intake processes, identifying trends and areas for improvement.
• Maintain accurate records and documentation in accordance with privacy regulations and best practices.
• Develop and implement training programs for new intake staff, focusing on best practices and clinical knowledge.
• Stay updated on developments in behavioral health to provide relevant training and resources.
• Ensure clients receive a warm and welcoming experience during the intake process.
• Advocate for clients' needs and help navigate barriers to accessing services.
• Contribute to the development and enhancement of protocols and programs to improve service delivery.
• Engage in community outreach to raise awareness of available behavioral health services.
• Address any immediate client crises or urgent needs that arise during the intake process.
• Provide support and guidance to staff in handling challenging situations effectively.
• Manage scheduling and workflow for the intake team to ensure efficient operations.
• Participate in strategic planning and program evaluation efforts to enhance overall service quality.

Education, Certificates, Licenses, Registrations

• Master’s Degree in Social Work, Counseling, or Psychology
• State Licensure - LMSW, LPC
• Valid Michigan Driver’s License, appropriate insurance and use of own vehicle

Working Conditions

• Job responsibilities will be performed within an office environment.
• To perform this job successfully an individual must have the ability to work in a sitting position at a computer for up to 8 hours per day.
• Specific vision abilities required by this job include close vision.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• While performing the duties of this job, the employee is regularly required to, walk, stand, sit, communicate verbally and in writing, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Close vision requirements due to computer work.
• Regular, predictable attendance is required.