Insurance Licensing Customer Experience Analyst

Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone? Come Join ReSource Pro! Your Role We are seeking a Customer Experience Analyst who provides front-line customer service support on behalf of ReSource Pro clients via phone, email, and/or chat. This customer-facing role is responsible for handling customer inquiries professionally, politely, and efficiently while documenting work in client systems. The work completed directly impacts trust and partnership with the client. We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. In This Role, You Will... Manage inbound/outbound calls and emails as a subject matter expertProviding clear communication to brokers and insurers (via phone, email, and chat)Communicating with the Department of Insurance regarding new license projectsProviding exceptional customer service to client customers Completing requested client/broker tasks and processesCollaborating with peers and leaders to meet client needsContributing to the achievement of internal team goals What You Need To Be Successful... 2+ years customer service insurance experience requiredInsurance licensing process experience requiredDepartment of Insurance knowledge/experience preferredReliable and professionalAbility to follow processes and proceduresStrong organizational and time-management skillsExcellent written and verbal communication skillsAbility to multitask and prioritize tasksDetail-oriented and accurateFlexibility and adaptability to changing priorities Your Compensation... Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. The salary range for this role is $13.67 - $28.72 per hour. The salary range may vary based on the specific geographic location in which the candidate resides. Your Benefits & Perks... 100% paid employee health insurance available on Day 1Eligible for all medical, dental, and vision benefits on Day 1Remote positions are Internet stipend-eligible401k with employer match, vested on Day 1HSA/FSA availableLong Term and short-term disability employer-providedGenerous PTO plan with paid holidays + floating holidaysDevelopment and growth opportunitiesComprehensive wellness program and prioritization of employee health Your Interview Process... To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. The Standard Interview Process Includes Behavioral Interview with Talent Acquisition Online talent assessment Hiring Manager Interview *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.