Customer Experience Analyst

About the role

The Customer Experience Specialist is responsible for supporting scratch and dent order operations, inventory coordination, reporting, and customer account administration for independent retail partners. This role serves as a key liaison between distribution centers, supply chain, product teams, and customer-facing functions to ensure efficient product flow, accurate data management, and seamless order execution. The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities, solve operational challenges, and collaborate effectively across cross-functional teams to deliver an exceptional customer experience.

Responsibilities

• Manage scratch and dent order processing, order maintenance, and related operational workflows.
• Coordinate with distribution centers to facilitate product returns, inventory disposition, and resale load creation.
• Monitor inventory levels and support allocation, product availability, and order fulfillment activities for independent retail accounts.
• Partner with supply chain, product line teams, and distribution centers to identify trends and support operational and process improvement initiatives.
• Develop, maintain, and distribute reporting, dashboards, and analyses to support business performance and decision-making.
• Maintain data accuracy across internal systems and customer-facing platforms, including pricing, item setup, product information, and master data.
• Execute customer and item setup activities while ensuring compliance with established processes and data standards.
• Support operational objectives by ensuring timely order execution, inventory accuracy, and effective administration of scratch and dent programs.

Minimum Qualifications

• High School or GED
• 2+ years of experience with SAP and Microsoft Office applications, particularly Excel.
• Knowledge of inventory management, order management, supply chain, or business operations processes.
• Strong analytical skills with the ability to interpret data, identify trends, and support business decisions.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Benefits

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.