Insurance Customer Service Supervisor

About the role

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Insurance Customer Service Supervisor. Homeowners of America, (A Porch Group Company) is a leading provider of homeowners insurance, committed to offering high-quality, comprehensive coverage to our customers. We pride ourselves on delivering exceptional customer service and innovative insurance solutions tailored to meet the needs of our policyholders. The Insurance Customer Service Supervisor requires a deep understanding of the insurance industry and is responsible for overseeing customer service processes, ensuring all inquiries and complaints are handled satisfactorily, and managing the customer service team to maintain the highest level of customer satisfaction. Our ideal candidate is a problem solver, an excellent communicator, and has a deep understanding of call center best practices. This is a remote position based in the United States. Please note that applicants from the following states are not considered for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire