Insurance Customer Service Manager

Responsibilities

• Evaluate and assess employee performance, establish clear performance objectives, and manage/prioritize individual and team activities
• Interpret and communicate overall organizational goals and apply them to team directives
• Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates
• Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows
• Identify operational shortcomings and devise strategies to enhance customer service and streamline operations
• Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency
• Lead, mentor, and develop team members, providing guidance, tools, skills training (including software platforms, carrier relations, customer service etiquette), and support to ensure high performance and professional growth
• Ensure the department adheres to state insurance regulations, licensing requirements, and industry best practices
• Oversee documentation, policy accuracy, and coverage/exclusions to reduce E&O risks

Qualifications

• The ideal candidate should possess a bachelor's degree from a college
• Five years of experience in customer service within the commercial insurance industry is preferred, but not required
• Holding a Michigan PC Insurance License is preferred
• Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360)
• Proven ability to build and lead a team

About Allied Insurance Managers Inc.

Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future.

We also offer the following benefits:

• Medical, Dental & Vision Insurance Package
• Disability and Life Insurance Package
• Paid Vacation & Holidays
• 410(k) Profit Sharing Plan
• Career Advancement Opportunities
• Higher compensation is negotiable based on experience.

Pay

$85,000 - $105,000/year