Insurance Customer Service Representative

About the role

Hagerty is looking for an Insurance Customer Service Representative to take our member experience to the next level. As an Automotive Enthusiast Advisor, you’ll be a fantastic advocate for our members, delivering superior customer service and embracing our purpose and mission to Save Driving.

Responsibilities

• Promote and sell Hagerty products and services to members and partners
• Service existing policies, claims, and membership needs in a professional and timely manner
• Prepare accurate and complete documentation to support member activities and help navigate our website and self-service options
• Assist car enthusiasts and partners through billing, service, and sales needs; set up new claim losses and triage incoming calls effectively
• Learn the fundamentals of hospitality at Hagerty to create and provide a world-class experience for our members
• Maintain compliance through timely processing, producing results by executing tasks and staying action-oriented
• Monitor call volume, manage various work queues, and consistently stay available for calls as needed

Requirements

• Demonstrated ability to deliver a high level of customer service
• Self-starter who is comfortable taking initiative
• Strong sense of urgency
• Exceptional listening skills to understand and address each request
• Strong communication skills and confidence
• Passion for helping others and a people-oriented mindset
• Excellent time management skills
• Ability to learn and adapt quickly, with strong problem-solving skills
• Ability to multitask and prioritize effectively
• Ability to work independently or within a group
• Maintain confidential information
• Exhibit core values and maintain impeccable attendance
• Proficient use of computer applications, including MS Office products
• Ability to efficiently handle a large volume of telephone business while maintaining a professional demeanor
• Must be able to get licensed and bondable
• High school equivalency certification
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations (for SOX-compliant roles)

Pay

$19.00 per hour

Schedule

Monday through Friday, 7:45 AM - 8:00 PM ET
Saturday, 8:15 AM - 5:00 PM ET
Sunday, 8:15 AM - 5:00 PM ET

Benefits

Full benefits package available.

Location

This role is open to residents of GA, MI, TX, UT, or ID ONLY. Requires a designated distraction-free workplace.