Insurance Customer Service Representative
About the role
Hagerty is looking for an Insurance Customer Service Representative to take our member experience to the next level. As an Automotive Enthusiast Advisor in our Member Service Center, you’ll play a vital role in our success by being a fantastic advocate for our members, delivering superior customer service, and embracing our purpose and mission to Save Driving.
Responsibilities
- Promote and sell Hagerty products and services to members and partners
- Service existing policies, claims, and membership needs in a professional and timely manner
- Prepare accurate and complete documentation to support member activities and help navigate our website and self-service options
- Assist car enthusiasts and partners through billing, service, and sales needs, set up new claim losses, and triage incoming calls effectively
- Learn the fundamentals of hospitality at Hagerty to create and provide a world-class experience for our members
- Maintain compliance through timely processing, producing results by executing tasks, and staying action-oriented
- Monitor call volume, manage various work queues, and consistently stay available for calls as needed
- For SOX-compliant roles: design, execute, and document internal controls to prevent errors in financial reporting, processes, and business operations, including attestation to the completeness, accuracy, and compliance of all financial reporting data
Requirements
- Demonstrated ability to deliver a high level of customer service
- Self-starter who is comfortable taking initiative
- Strong sense of urgency
- Exceptional listening skills to understand and address each request
- Strong communication skills and confidence
- Passion for helping others and a people-oriented mindset
- Excellent time management skills
- Ability to learn and adapt quickly, with strong problem-solving skills
- Ability to multitask and prioritize effectively
- Ability to work independently or within a group
- Ability to maintain confidential information
- Must exhibit core values and maintain impeccable attendance
- Proficiency with computer applications including MS Office products
- Ability to efficiently handle a large volume of telephone business while maintaining a professional demeanor
- Must be able to get licensed and bondable
- High school equivalency certification
Pay
The compensation for this position is $19.00 per hour.
Schedule
Regular business hours are Monday through Friday, 7:45 AM - 8:00 PM ET, Saturday 8:15 AM - 5:00 PM ET, and Sunday 8:15 AM - 5:00 PM ET.
Benefits
This role includes full benefits. For residents of Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, Jersey City (New Jersey), Cincinnati or Toledo (Ohio), Rhode Island, Washington, or British Columbia (Canada), please email recruiting@hagerty.com for details on compensation, comprehensive benefits, and perks.
Location
This role is open to residents of GA, MI, TX, UT, and ID ONLY. Requires a designated distraction-free workplace.