Insurance Customer Service

Responsibilities

• Work the company's Insurance Eligibility Queue to identify terminated patient insurance and any insurance issues.
• Ensure patients' health care benefits cover the required DME equipment.
• Contact patients' insurance companies to verify coverage levels, deductibles, and out‑of‑pocket expenses for DME coverage.
• Potentially work directly with patients as needed.
• Enter data accurately and update patient benefit information in the insurance system, verifying existing information.
• Spend extensive amounts of time on the phone with insurance companies and/or patients.

Requirements

• Excellent customer service skills.
• Strong phone communication abilities.
• Attention to detail for accurate data entry.