Customer Service Rep - INSURANCE

Job Duties And Responsibilities (Essential Job Functions)

• Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.
• Research and answer calls from clients, underwriters and third parties.
• Advise clients regarding insurance coverage and risk management issues.
• Process policy changes and cancellations.
• Handle claims and billing inquiries.
• Foster and maintain good working relationships with insurance companies and underwriters.
• Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling.

Qualifications

• Education: High School Diploma or equivalent work experience and knowledge.
• Experience: Two years successful servicing experience with independent agency (or equivalent).
• Knowledge And Skills: Property and Casualty License; Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes; Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance; Excellent analytical, problem-solving, and decision-making skills; Excellent oral, written, and interpersonal communication skills; Proven automation, time management, and organizational skills; Familiarity with risk assessment and risk management techniques.

Pay

$23.50 - $28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan, based on financial results.

Benefits

• Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer