Insurance Coordinator

Responsibilities

• Verify patients' dental insurance coverage and benefits.
• Post insurance payments and work on patient balances.
• Communicate with insurance companies to obtain pre-authorizations for treatments.
• Aid patients in understanding their insurance coverage and estimated costs.
• Submit accurate and timely insurance claims electronically and via mail.
• Follow up on outstanding insurance claims, appeals, and denials.
• Maintain up-to-date knowledge of dental insurance policies and industry changes.
• Collaborate with the front desk and clinical teams to ensure accurate patient information and treatment codes.
• Provide excellent customer service by addressing insurance-related inquiries and concerns.
• Educate patients on available payment options for uncovered services.

Requirements

• Previous experience in a similar role equating to 3-5 years of experience in similar work.
• High school diploma or equivalent.
• Previous experience as a dental insurance coordinator or in a similar role is preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to maintain accurate records and documentation.
• Proficiency in dental practice management software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving skills to navigate insurance claim discrepancies and denials.
• High level of professionalism and a patient-centric attitude.

Qualifications

• Passionate about dental care and exceptional customer service.

Skills

• Strong organizational and attention to detail skills.
• Effective communication and interpersonal skills.
• Proficiency in dental practice management software and Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously.
• Problem-solving skills for navigating insurance claim issues.

Benefits

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan with match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off