Insurance Coordinator

About the role

Our office, Omega Endodontics in Newark, DE is seeking an Insurance Coordinator to join our busy specialty practice. As an Insurance Coordinator, you will play a vital role in ensuring our patients receive the maximum benefits from their insurance coverage while delivering exceptional patient experiences.

Responsibilities

• Verify patients' dental insurance coverage and benefits.
• Communicate with insurance companies to obtain pre-authorizations for treatments.
• Aid patients in understanding their insurance coverage and estimated costs.
• Submit accurate and timely insurance claims electronically and via mail.
• Follow up on outstanding insurance claims, appeals, and denials.
• Maintain up-to-date knowledge of dental insurance policies and industry changes.
• Collaborate with the front desk and clinical teams to ensure accurate patient information and treatment codes.
• Provide excellent customer service by addressing insurance-related inquiries and concerns.
• Educate patients on available payment options for uncovered services.

Requirements

• Previous experience in a similar role equating to 1-2 years of experience in similar work.
• High school diploma or equivalent.
• Previous experience as a dental insurance coordinator or in a similar role is preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to maintain accurate records and documentation.
• Proficiency in dental practice management software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving skills to navigate insurance claim discrepancies and denials.
• High level of professionalism and a patient-centric attitude.

Qualifications

• Detail-oriented and organized individual with a passion for dental care and exceptional customer service.

Skills

• Knowledge of dental insurance policies and industry changes.
• Ability to communicate effectively with patients and insurance companies.
• Proficiency in dental practice management software and Microsoft Office Suite.

Benefits & Perks

• 401(k) plan.