Insurance Compliance and Operations Administrator

Position Summary

The Insurance Compliance and Operations Administrator will develop and maintain the operational and compliance infrastructure that allows Fortress Affinity Management to scale with consistency and accountability across its programs. This role establishes compliance documentation standards, governs workflows, and keeps FAM in an audit-ready posture across carrier, program, and regulatory obligations — including surplus lines filings.

Essential Tasks

• Maintain organized, audit-ready files and compliance documentation across all programs and lines of business
• Support and participate in internal, carrier, and regulatory audits and reviews
• Coordinate carrier audit activities, serve as a primary point of contact, and communicate audit findings to promote understanding and continuous improvement
• Administer program and delegated authority compliance across carrier relationships
• Track carrier appointments, market access, and related documentation to ensure accuracy and completeness
• Manage surplus lines compliance activities, including stamping submissions, premium tax filings, affidavits, and NRRA home-state reporting, while monitoring and communicating regulatory and rate changes
• Manage and track state-specific filing deadlines and reporting schedules, supporting the timely and accurate completion of all required filings

Core Competencies

• Ability to Analyze and Solve Problems
• Attention to Detail
• Communication Skills
• Timely Task Completion
• Team Collaboration
• Dependability
• Organizational Skills
• Adaptability

Experience & Education

• Minimum of five (5) years of experience in insurance operations, including at least one (1) year focused on surplus lines tax filing and compliance
• Demonstrated experience with insurance licensing and surplus lines processes
• Background in legal, regulatory, or compliance disciplines is strongly preferred
• Prior experience within a Managing General Agent (MGA), program administrator, insurance carrier, or agency environment is preferred
• Experience in roles such as Account Manager, Underwriting Assistant, Agency Operations, or Program Support is strongly preferred

Licensing & Credentials

• Active General Lines or Property & Casualty License preferred
• Completion of Surplus Lines Fundamentals Course upon hire
• Surplus Lines License preferred (not required)

Systems & Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience with agency management systems (Applied Epic or similar) preferred
• Familiarity with compliance tools, document management, and filing systems a plus
• Experience with Adobe Acrobat and document workflows preferred

Benefits & Compensation

Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO