Compliance & Risk Administrator

What you’ll do

• Enterprise Compliance Administration (Primary Focus)
• Establish, maintain, and organize enterprise compliance documentation required for service operations, customer access, regulatory audits, and contractual obligations.
• Administer customer and contractor compliance platforms (e.g., ISNetworld and similar systems).
• Cook up responses to time-sensitive customer compliance requests and questionnaires.
• Maintain compliance artifacts such as insurance certificates, statistical data, and site-access documentation.
• Serve as the single point of ownership for service-related compliance records and evidence.
• Employee Eligibility, Training & Certification
• Process service technician/ outside sales certifications, accreditations, and required safety and compliance training records.
• Maintain and administer the Health & Safety Training Matrix for service/outside sales personnel.
• Monitor and communicate technician eligibility status to prevent service delays.
• Proactively identify and resolve certification or training class needs that could impact operations.
• Drug Screening & Background Compliance (DISA)
• Cook up and track drug testing and compliance programs through DISA and approved vendors.
• Monitor expirations, renewals, and program status.
• Maintain confidentiality of sensitive employee information.
• Cook up with Human Resources on non-compliance or positive results, transferring ownership as required.
• Legal & Contract Compliance Support
• Support Legal by organizing and maintaining compliance documentation tied to Master Service Agreements and customer requirements.
• Provide audit-ready compliance evidence to support contractual and regulatory inquiries.
• Ensure alignment between contractual compliance obligations and operational documentation.
• Cross-Functional Coordination & Process Improvement
• Work closely with Health & Safety, Human Resources, Sustainability, and Continuous Improvement to ensure compliance processes are efficient and consistent.
• Document and standardize compliance workflows.
• Partner with Continuous Improvement to reduce manual effort and improve scalability.
• Support preparation for future expansion of a formal Compliance & Risk department.

What you'll need

• Minimum of a High School Diploma or GED required; an Associate’s degree is preferred but not required.
• AND 2 years related experience, administrative, compliance or coordination
• OR equivalent combination of education and experience
• Experience with safety/compliance systems or contractor management platforms preferred
• Strong attention to detail, interpersonal, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple urgent, time-sensitive requests simultaneously.
• Ability to handle confidential information with discretion.
• Proficiency with HRIS software and Microsoft Office Suite (Excel, Word, Outlook).
• Process-oriented mindset with a focus on standardization and improvement.