Insurance Complaint Analyst 1

About the role

CSD is seeking a professional, detailed and research-oriented candidate to fill an Insurance Complaint Analyst 1 position to assist the consumers of Ohio in understanding their insurance benefits and resolving their insurance issues.

Responsibilities

• Aid consumers via telephone with insurance-related questions and provide appropriate responses.
• Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Identify possible violations of insurance laws.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.

Requirements

• 24 months of experience in the insurance field (regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines), or 6 months of experience or 6 months' training in operating a personal computer.
• 2 courses in basic mathematics (addition, subtraction, multiplication, division).
• Or 2 courses in insurance and 2 courses in basic mathematics (addition, subtraction, multiplication, division).
• 18 months of experience in the insurance field (regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines), or 6 months of experience or 6 months' training in operating a personal computer.
• Completion of an undergraduate core program in insurance or business, or 6 months of experience or 6 months' training in operating a personal computer and 2 courses in basic mathematics (addition, subtraction, multiplication, division).

Qualifications

The ideal candidate will have excellent communication, problem-solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable.

Skills

• Customer Service
• Insurance Professional
• Analyze
• Attention to Detail
• Time Management
• Verbal Communication
• Written Communication

Pay

$26.54 per hour

Schedule

Full-time

Benefits

N/A

Agency Overview

About Us: The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio. Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers. Please visit our website Department of Insurance and also find us on LinkedIn.