Complaint Analyst

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office. Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position. What You'll Do: Ensure customer complaint program policies procedures and SLAs are metConduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may includeResponsible for effectively documenting the complaint resolution and any required follow-upConduct program level root cause analysis research issues identify trends draw conclusions and make recommendationsAssist with recommendations for enhancements to employee training Requirements Minimum High School diploma or equivalent. College Degree preferredPrior law firm experience and/or knowledge of the legal and collections industry preferredHighly detail oriented analytical and strong organizational and communication skillsAbility to work independentlyExceptional analytical and problem-solving skillsExcellent written communication skillsProblem solving skills Benefits Competitive Base SalaryMedical and Dental coverage; 401K plan with company matchPTOPaid Parental Leave$20 to $25 per hour "We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment".