Complaint Analyst I

The Role

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. As a Complaint Analyst I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

• Manage complaint handling assigned product complaint assignments.
• Meet daily team and individual complaint handling output goals.
• Perform document complaint investigation to either close the complaint or determine need for more in-depth analysis.
• Process complaint events as required per internal and FDA regulations/International standards.
• Monitor and track key operational data trending.
• Work with cross-functional groups (Quality Engineers, Medical Complaint Investigators, Outsourced Groups) as required.
• Visual inspection and product related complaint product sample testing.
• Own product related documentation to support complaint processing.
• Inventory and log of complaint product samples.

Qualifications

• Bachelor’s Degree or higher AND (2) two years of combined experience in healthcare, medical device and/or drug in a private, public, government or military environment.
• Self-motivated and comfortable in a role driven by transactional goals.
• Strong attention to detail.
• Ability to navigate multiple databases and prepare documentation.
• Ability to analyze data from multiple sources using data management tools.
• Proficient in Microsoft Office applications.
• Strong verbal and written communication skills.
• Knowledge of or experience with medical products.
• Demonstrated ability to maintain confidentiality, use discretion, and exercise sound judgment in business relationships.

Additional Requirements

• May be required to enter healthcare or other third-party facilities.
• Facilities may require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”).
• All information will be kept in accordance with applicable law and Solventum policies.
• Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Benefits

• Competitive pay and benefits.
• Healthcare and Dependent Care Flexible Spending Accounts.
• Disability Benefits.
• Life Insurance.
• Voluntary Benefits.
• Paid Absences.
• Roth and Traditional 401(k) Plans.

Pay and Schedule

• Base pay range: $64,800 - $89,100.
• Variable incentive pay, if eligible.
• Relocation assistance may be authorized.
• Work location: Hybrid, Eagan, MN.
• Travel: May include up to 5% [domestic/international].

Skills

• Self-motivated and comfortable in a role driven by transactional goals.
• Strong attention to detail.
• Ability to navigate multiple databases and prepare documentation.
• Ability to analyze data from multiple sources using data management tools.
• Proficient in Microsoft Office applications.
• Strong verbal and written communication skills.
• Knowledge of or experience with medical products.
• Demonstrated ability to maintain confidentiality, use discretion, and exercise sound judgment in business relationships.