Insurance Complaint Analyst 3
Ohio Department of Insurance (ODI) — Contact: Kim Lowry, 614-644-2681. Work location: 50 West Town Street, Suite 300, Columbus, OH 43215. Permanent full-time, Monday–Friday 8:00 AM–5:00 PM. Classified position, OCSEA union.
About the role
The Ohio Department of Insurance (ODI), established in 1872, oversees insurance regulations, enforces consumer-protection statutes, educates consumers, and fosters stable insurance markets in Ohio. The Consumer Services Division (CSD) is seeking a professional, detail-oriented, research-focused Insurance Complaint Analyst 3 to help Ohio consumers understand their insurance benefits and resolve complex insurance issues. The ideal candidate will have excellent communication, problem-solving, and organizational skills, high emotional intelligence, and adaptability.
Responsibilities
- Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance
- Demonstrate research and analysis of facts according to policy terms and applicable regulations through written and verbal responses
- Identify possible violations of insurance laws
- Make appropriate referrals to other divisions
- Maintain records of investigation
- Communicate complaint analysis and findings verbally and in writing in a professional manner
- Assist consumers via telephone with insurance-related questions and provide appropriate responses
- Perform other duties as assigned
Qualifications
- 60 months experience in insurance field (regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business, plus 6 months experience or training in personal computer operation, plus 2 courses in mathematics (addition, subtraction, multiplication, division, statistics)
- 6 courses in insurance and 2 courses in mathematics (addition, subtraction, multiplication, division, statistics)
- 42 months experience in insurance field (regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business, plus 6 months experience or training in personal computer operation, plus completion of undergraduate core program in insurance or business and 2 courses in mathematics
- 36 months experience in insurance field (regulatory or industry) working with insureds