Insurance Administrative Assistant

Apply Job Type Full-time Description Are you highly organized, tech-savvy, and passionate about helping people? Atlantic Insurance is looking for an Insurance Administrative Assistant to join our growing team. This role is perfect for someone who enjoys customer service, administrative work, and being a key contributor to a collaborative, member-focused environment. As an Insurance Support Specialist, you'll play a vital role in supporting our insurance team, ensuring exceptional service for our members, and helping maintain accurate, efficient insurance operations. No insurance experience is required, just a positive attitude, strong communication skills, and a willingness to learn. What You'll Do In this role, you'll serve as a trusted resource for members and support the insurance team with a variety of services and administrative functions, including: Responding to member phone calls and insurance-related service requestsProcessing billing inquiries and paymentsUpdating addresses and maintaining customer recordsProviding auto ID cards and evidence of insurance documentsVerifying insurance coverage for lenders, mortgage companies, and auto dealershipsMonitoring policy cancellations and renewal activityTracking claims and updating information within our agency management systemReviewing reports to identify renewal opportunities and ensure policies remain currentSupporting daily reporting, downloads, communications, and administrative processesCollaborating with sales and service team members to deliver exceptional member experience What We're Looking For Successful candidates will bring: Strong written and verbal communication skillsExcellent customer service and interpersonal abilitiesAttention to detail and organizational skillsComfort using technology and Microsoft Office applicationsProblem-solving and analytical thinking capabilitiesA collaborative, team-first mindsetProfessionalism, integrity, and respect for others Atlantic is proud to be an Equal Opportunity Employer. Why Join Atlantic Insurance? At Atlantic Insurance, you'll be part of a supportive team that values professional growth, innovation, and exceptional member service. We foster a positive work environment where employees are encouraged to contribute ideas, develop new skills, and build meaningful relationships with both members and colleagues. Whether you're starting your insurance career or looking to grow your administrative and customer service experience, this is an excellent opportunity to learn about the industry while making a real impact. Ready to grow with us? Apply today and become an important part of the Atlantic Insurance team. Requirements High school diploma or GED required.Previous customer service experience preferred. Strong written and verbal communication skills.Functional with software packages including MS Office and core processing.Ability and willingness to work toward obtaining an insurance license through company-supported training and study resources. Salary Description $19-$20/hr